Customs & Port Operations Coordinator

MSC Mediterranean Shipping Company; Ipswich; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading shipping company seeks a Customs & Port Operations Co-ordinator for its Port Operations team in Ipswich. The role involves ensuring compliance with customs regulations while providing excellent customer service. Ideal candidates should exhibit strong communication skills and the ability to multitask effectively within dynamic deadlines.

Benefits

Encouragement and support for professional development

Inclusive culture fostering collaboration

Qualifications

• Ability to handle multiple tasks and meet deadlines.
• Maintaining high levels of customer service under pressure.
• Very good communicator by both email and telephone.

Responsibilities

• Complete export customs entries using HMRC systems.
• Work with customers to resolve clearance issues.
• Monitor vessel arrivals to prioritize workload.

Skills

Numeracy

Literacy

IT Skills

Customer Service

Attention to Detail

Communication

Multitasking

Teamwork

Job description

Customs & Port Operations Co-ordinator

Full time, permanent

We have an exciting opportunity for a Customs & Port Operations Co-ordinator to join our Port Operations team. The successful applicant will ensure all UK export bookings are customs cleared to connect with planned vessels in compliance with HMRC requirements and deadlines, completing the clearances with and for the customers as required, to ensure no short shipments.

Also, you will be responsible for completing all import and transhipment manifesting for the trades designated to meet the deadlines set out by MSC, the Port of call, and in compliance with all local Govt authorities such as Port Health, Border Force and HMRC to prevent delayed onward movement or additional costs. Identifying and resolving issues that may prevent this connection within those deadlines, using a range of internal and external systems to check and resolve, whilst also liaising with internal and external contacts as required.

At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.

What Working For Us Means

We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do, we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm, we provide a unique experience for our customers.

We are in continuous evolution. We strive for the most innovative solutions to embrace change, always respecting safety, and the environment.

Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge, delivering training and support; enabling our people’s professional growth. We ensure fair opportunities through providing long-term career development, embracing diversity, and valuing all cultures. Diversity brings strengths through different viewpoints, experiences & approaches.

Skills And Experience You’ll Bring To Us

• Ability to handle multiple tasks simultaneously and work to dynamic deadlines
• Good numeracy, literacy, and IT skills, including Microsoft Office
• Flexible attitude to an often-demanding role
• Able to maintain high levels of customer service under pressure
• An ability to prioritise workload and multitask during busy periods
• The ability to complete tasks to deadlines set
• Very good communicator by both email and telephone
• Strong Team player
• High levels of concentration with attention to detail

How you will help us and what you can expect

• Completion of export customs entries as required using both internal and external HMRC systems
• Working with customers to resolve issues on the clearance to ensure full compliance of HMRC requirements whilst allowing cargo to connect to planned vessel/service.
• Developing client retention through excellent customer service, assisting them with enquiries regarding customs procedures and requirements, of particular importance since Brexit
• Monitoring vessel arrivals to prioritise workload, liaising with customers on arrival deadlines to ensure clearances are completed within cut offs.
• Contribute towards the ongoing Company vision to increase the client base, revenue and profitability of the Customs product
• Working within HMRC regulations to ensure MSC are compliant with all current requirements, undertaking training as required to increase knowledge, experience and awareness of latest updates to customs requirements
• Ensuring all change of destination requests are completed and liaising with MSC Planners to prevent errors and costs to the business or customers
• Manifesting, routing and monitoring of transhipment cargo transiting the UK, to ensure efficient movement; dealing with Geneva planners, Trade managers, Global MSC Agencies, Network department, Port Captains and terminals to ensure minimal dwell and cost impact on MSC.
• Ensuring all documentation is provided in line with Government agencies requirements and deadlines at UK terminals, including Port Health, Border Force and HMRC inspections, to prevent short shipment, significant additional costs to MSC and delay of customers cargo
• Working with customers regarding any delays & potential cost implications
• Ensuring all manifests are uploaded into MSC systems within target deadlines
• Providing HM Customs with all relevant information for imports and transhipments prior to ships arrival
• Extensive use of Port community systems such as Destin8 and CNS
• Communicate completion of vessels to import documentation department
• Completion of vessel out turns in line with deadlines and advise all parties involved of any amendments
• Ensure all empty units are turned to stock to prevent significant costs to the agency
• Assisting other Port Operations teams where necessary and able.

What We Give Back To You

What you’ll get from us is encouragement, support and the chance to develop yourself in a dynamic and fast-paced environment. As a family company, it’s our inclusive culture that allows us to successfully collaborate and thrive. If you feel this is the next step in your career, please apply now.