Customs & Port Operations Coordinator

MSC Mediterranean Shipping Company; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join MSC Mediterranean Shipping Company as a Customs & Port Operations Coordinator in Suffolk. You will play a crucial role in ensuring compliance with customs regulations for exports and imports. The role demands multitasking, strong customer service skills, and effective communication, essential for delivering timely and compliant service. With opportunities for personal development, this position offers a dynamic and supporting environment.

Benefits

Career development opportunities

Supportive work culture

Qualifications

• Experience in customs operations and compliance is vital.
• Strong communication skills are essential for customer interaction.
• Ability to prioritize tasks and manage workload effectively.

Responsibilities

• Ensure compliance with HMRC requirements for export bookings.
• Complete all import and transhipment manifesting as required.
• Liaise with customers to resolve customs clearance issues.

Skills

Multitasking

Numeracy

Literacy

IT skills

Customer service

Communication

Attention to detail

Team player

Tools

HMRC systems

Port community systems

Job description

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Customs & Port Operations Coordinator, Suffolk

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Client:

MSC Mediterranean Shipping Company

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6a9d0600cab8

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Customs & Port Operations Co-ordinator

Full time, permanent

We have an exciting opportunity for a Customs & Port Operations Co-ordinator to join our Port Operations team.

The successful applicant will ensure all UK export bookings are customs clear to connect with planned vessels in compliance with HMRC requirements and deadlines, completing the clearances with and for the customers as required, to ensure no short shipments.

Also, you will be responsible for completing all import and transhipmentmanifesting for the trades designated to meet the deadlines set out by MSC, the Port of call, and in compliance with all local Govt authorities such as Port Health, Border Force and HMRC to prevent delayed onward movement or additional costs. Identifying and resolving issues that may prevent this connection within those deadlines, using a range of internal and external systems to check and resolve, whilst also liaising with internal and external contacts as required.

At MSC UK, our aim is to provide a market leading service to our customers whilst embodying our company values throughout their journey with us.

Skills and experience you’ll bring to us

• Ability to handle multiple tasks simultaneously and work to dynamic deadlines
• Good numeracy, literacy, and IT skills, including Microsoft Office
• Flexible attitude to an often-demanding role
• Able to maintain high levels of customer service under pressure
• An ability to prioritise workload and multitask during busy periods
• The ability to complete tasks to deadlines set
• Very good communicator by both email and telephone
• Strong Team player
• High levels of concentration with attention to detail

How you will help us and what you can expect

• Completion of export customs entries as required using both internal and external HMRC systems
• Working with customers to resolve issues on the clearance to ensure full compliance of HMRC requirements whilst allowing cargo to connect to planned vessel/service.
• Developing client retention through excellent customer service, assisting them with enquiries regarding customs procedures and requirements, of particular importance since Brexit
• Monitoring vessel arrivals to prioritise workload, liaising with customers on arrival deadlines to ensure clearances are completed within cut offs.
• Contribute towards the ongoing Company vision to increase the client base, revenue and profitability of the Customs product
• Working within HMRC regulations to ensure MSC are compliant with all current requirements, undertaking training as required to increase knowledge, experience and awareness of latest updates to customs requirements
• Ensuring all change of destination requests are completed and liaising with MSC Planners to prevent errors and costs to the business or customers
• Manifesting, routing and monitoring of transhipment cargo transiting the UK, to ensure efficient movement; dealing with Geneva planners, Trade managers, Global MSC Agencies, Network department, Port Captains and terminals to ensure minimal dwell and cost impact on MSC.
• Ensuring all documentation is provided in line with Government agencies requirements and deadlines at UK terminals, including Port Health, Border Force and HMRC inspections, to prevent short shipment, significant additional costs to MSC and delay of customers cargo
• Working with customers regarding any delays & potential cost implications
• Ensuring all manifests are uploaded into MSC systems within target deadlines
• Providing HM Customs with all relevant information for imports and transhipments prior to ships arrival
• Extensive use of Port community systems such as Destin8 and CNS
• Communicate completion of vessels to import documentation department
• Completion of vessel out turns in line with deadlines and advise all parties involved of any amendments
• Ensure all empty units are turned to stock to prevent significant costs to the agency
• Assisting other Port Operations teams where necessary and able.
  

What we give back to you

What you’ll get from us is encouragement, support and the chance to develop yourself in a dynamic and fast-paced environment. As a family company, it’s our inclusive culture that allows us to successfully collaborate and thrive.

If you feel this is the next step in your career, please apply now.