Customs Operations Manager

Sterling Cross Ltd; Dover; On-site; GBP 51,000 - 60,000; Full time

Job summary

A well-established freight and customs business in Dover is seeking a Customs Operations Manager to lead a team and drive performance. The ideal candidate has around 10 years in customs clearance or freight forwarding, excellent people management skills, and a strong commercial focus. This role offers a competitive salary up to £60,000 and a chance to make a real impact in a growing business.

Benefits

Competitive salary up to £60,000 per year

Contributory pension

Modern offices

Supportive working environment

Qualifications

• Around 10 years’ experience in customs clearance or freight forwarding.
• Confident people management experience.
• Excellent communication and organisational skills.
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook, PowerPoint).
• A proactive, can-do attitude.

Responsibilities

• Leading and motivating a team of customs clearance professionals.
• Managing team performance, targets, and profitability.
• Identifying opportunities to improve efficiency and service levels.
• Preparing quotations for customs and freight services.
• Ensuring compliance with customs regulations.

Skills

Customs clearance

Freight forwarding

People management

Microsoft Office

Communication skills

Organisational skills

Job description

The Opportunity

Are you a natural leader with a strong background in customs clearance and logistics?

This is a fantastic opportunity to join a well-established freight and customs business in Dover, part of a respected international logistics group.

As Customs Operations Manager, you’ll be leading a dedicated team, shaping operations, and driving performance in a busy, fast-moving environment. If you thrive on solving problems, mentoring people, and improving processes, this role could be a perfect fit.

What You’ll Be Doing

• Leading, supporting and motivating a team of customs clearance professionals
• Taking a hands-on approach to the day-to-day running of the department
• Managing team performance, targets and profitability
• Identifying opportunities to improve efficiency and service levels
• Building great relationships with key clients and supporting new business opportunities
• Preparing and calculating quotations for customs and freight services
• Ensuring compliance with customs regulations and company policies
• Working closely with the management team and attending regular operations meetings

What We’re Looking For

• Around 10 years’ experience in customs clearance or freight forwarding
• Confident people management experience – you enjoy leading and bringing out the best in others
• Excellent communication and organisational skills
• Strong IT skills, including Microsoft Office (Excel, Word, Outlook, PowerPoint)
• A proactive, can-do attitude and a genuine interest in improving how things are done

What You’ll Bring

• A confident, engaging personality and calm approach under pressure
• Commercial awareness and customer focus
• A hands-on management style and pride in high standards
• A positive attitude and team-first mindset

What’s in It for You

• Competitive salary up to £60,000 per year
• Contributory pension
• Modern offices and supportive working environment
• The chance to make a real impact in a respected, growing business

Interested?

If you’re ready to take the next step in your customs or logistics career, we’d love to hear from you.

Apply now with your latest CV — interviews available immediately.

Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency.

Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.