Customs Manager

Evri; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A forward-thinking logistics leader, Evri, is seeking a Customs Manager to lead their Customs Team across the UK and EU. This pivotal role involves overseeing customs declarations, improving processes, and managing operations within regulated environments. Candidates should have a degree in customs or logistics, with over 5 years of experience in customs clearance. Strong leadership and analytical skills are essential for this position as they will be responsible for driving compliance and efficiency improvements within the team. Join us in creating smarter parcel movements across borders, ensuring a diverse and inclusive workplace.

Benefits

Inclusive and diverse workplace

Career development opportunities

Qualifications

• 5+ years leading a team within a customs clearance or global trade environment.
• In-depth knowledge of UK and EU customs landscape, including CPCs, tariff codes, permits, restricted goods, and simplified procedures.
• Strong understanding of incoterms, customs documentation processes and customs operating systems.

Responsibilities

• Oversee the timely and accurate submission of import and export declarations, ensuring full compliance with HMRC and EU customs regulations.
• Drive improvements in customs clearance and declaration processes, identifying efficiencies and implementing best practice.
• Manage operations in regulated environments, including ETSF, bonded facilities, and Border Force-controlled areas.
• Lead, coach, and develop the customs operations team, building clear career pathways and robust succession plans.
• Support recruitment, onboarding, and ongoing training to ensure capability and resilience across the team.
• Partner closely with logistics, tax, legal, procurement, and the Customs Compliance Manager.
• Respond to internal and external customs-related queries.
• Be accountable for assigned Authorised Economic Operator (AEO) processes and ensure continued compliance.
• Manage audits, maintain customs KPIs, and monitor service and cost controls.

Skills

Leadership

Problem-solving

Analytical skills

Education

Degree-level education or equivalent in customs, logistics, or international trade

Job description

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At Evri, we’re transforming international logistics to create faster, smarter, and more compliant parcel movements across borders. We’re now looking for a Customs Manager to play a central role in leading our Customs Team across the UK and EU, ensuring every declaration is handled with precision, efficiency, and full regulatory compliance. Reporting into the Head of International Logistics, this is a pivotal role within our International division – managing end-to-end customs processes across all modes of import and export (air, sea, road) for both low and high-value goods.

This is a great time to be joining us! You’ll join a forward-thinking logistics leader with a rapidly growing international presence. This is an opportunity to shape and enhance how we manage customs across our operations - improving speed, compliance and customer experience.

Interested? Take a look below to understand what you’ll be doing as Customs Manager:

• Oversee the timely and accurate submission of import and export declarations, ensuring full compliance with HMRC and EU customs regulations.
• Drive improvements in customs clearance and declaration processes, identifying efficiencies and implementing best practice.
• Manage operations in regulated environments, including ETSF, bonded facilities, and Border Force-controlled areas.
• Lead, coach, and develop the customs operations team, building clear career pathways and robust succession plans.
• Support recruitment, onboarding, and ongoing training to ensure capability and resilience across the team.
• Partner closely with logistics, tax, legal, procurement, and the Customs Compliance Manager to ensure smooth integration of customs activities with broader supply chain operations.
• Respond to internal and external customs-related queries, including those from clients and client managers.
• Be accountable for assigned Authorised Economic Operator (AEO) processes and ensure continued compliance.
• Manage audits, maintain customs KPIs, and monitor service and cost controls to support commercial goals.
• Support the implementation of new customs software and ensure the team are trained and equipped to operate efficiently.

Still interested? Great News! We are looking for:

• Degree-level education or equivalent industry experience in customs, logistics, or international trade.
• 5+ years leading a team within a customs clearance or global trade environment.
• In-depth knowledge of the UK and EU customs landscape, including CPCs, tariff codes, permits, restricted goods, and simplified procedures.
• Demonstrated experience managing all modes of transport (air, sea, road) and high- and low-value freight.
• Strong understanding of incoterms, customs documentation processes and customs operating systems.
• A highly organised leader who is capable of coaching, developing, and motivating teams in a fast-paced environment.
• Strong analytical and problem-solving skills, with the ability to design and deliver practical solutions.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensuring that every person at Evri is valued for who they are and what they bring to our business.

We are Evri. Where everyone is welcome.

We’re excited for the future. Let’s deliver it together.