Customs & Logistics Manager

Aspion; England; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading logistics company in Runcorn is looking for an experienced Assistant Logistics & Customs Manager to support operations and enhance team performance. This role requires strong leadership, customer relationship management, and logistics expertise. As the deputy, you will oversee logistics, customs services, and lead a team to meet high standards while identifying business growth opportunities. Competitive salary of £35,000 - £40,000 offered.

Qualifications

• Previous experience within a freight forwarding or customs leadership position.
• Proven track record in customer relationship management.
• Experience in supply chain or logistics operations.
• Strong leadership and supervisory experience.
• Excellent time management and organizational skills.

Responsibilities

• Ensure seamless delivery of logistics and customs services.
• Support team to maintain high service standards.
• Act as key contact for logistics customers.
• Oversee account management and team workload distribution.
• Identify and follow up on new business opportunities.

Skills

Leadership skills

Customer relationship management

Organisational skills

Problem-solving

Communication skills

Job description

Assistant Logistics & Customs Manager

Freight Forwarding & Customs Sector

Runcorn

GBP35,000 - GBP40,000 (flexible depending on experience)

A leading logistics company is seeking a proactive and dynamic Logistics & Customs Assistant Manager to support the day-to-day operations of their Logistics, Freight Forwarding, and Customs team. This is an exciting opportunity for someone with strong leadership skills and a customer-first mindset to make a real impact in a fast-paced, multi-site environment.

This role offers a diverse and hands-on remit, acting as the deputy to the Logistics & Customs Manager and stepping up in their absence. It combines operational oversight with strategic input across logistics, customs, and customer service.

The successful candidate will be responsible for managing relationships with both customers and third-party logistics providers, identifying opportunities for service improvement, and supporting business development. Strong leadership is essential, with the ability to supervise staff, manage workload distribution, and foster a high-performance culture.

The Candidate;

• Previous experience within a freight forwarding or customs leadership position
• Proven track record in customer relationship management.
• Experience in supply chain or logistics operations (bulk sectors desirable).
• Previous team management or supervisory experience.
• Strong organisational and time management skills.
• Ability to remain calm under pressure and problem-solve effectively.
• Excellent communication and people management skills.
• Commercial awareness and ability to identify growth opportunities.
• Confident using logistics systems and reporting tools.

Duties and Responsibilities;

• Ensure seamless delivery of logistics and customs services to customers.
• Support and guide the team to maintain high standards of service and compliance.
• Act as the key point of contact for bulk, steel, customs, and automotive customers when required.
• Oversee account management and workload distribution within the team.
• Identify and follow up on new business opportunities in collaboration with the commercial team.
• Liaise with ports, transport providers, and rail operators to ensure smooth operations.
• Monitor and improve service margins, resolve invoice queries, and optimise efficiencies.
• Maintain accurate customs, VAT, storage, and discharge reports.
• Drive continuous improvement across systems and processes.
• Support the use of IT systems for planning, delivery, and performance tracking.

If you have Forwarding Experience and would like to be considered for this opportunity, please apply via the link.

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