Customs Delivery Manager

Damco Spain SL; Derby; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading logistics company seeks a Customs Delivery Manager to lead a newly established customs team at the East Midlands Gateway. The role involves ensuring compliance with customs processes, managing team performance, and driving operational efficiencies. Ideal candidates will have extensive knowledge of customs systems and strong leadership skills.

Qualifications

• Extensive knowledge of HM Customs & Revenue systems and procedures.
• Proven experience of managing teams.
• Strong communicator with positive team engagement.

Responsibilities

• Coach and mentor customs team for optimal performance.
• Manage customer disputes and maintain professional relationships.
• Drive team productivity and continuous improvement initiatives.

Skills

Team Management

Communication

Customer Engagement

Financial Understanding

Positive Mindset

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Our Offer

Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace. A career at Maersk means working in a culturally diverse, performance stimulating environment. You’ll be part of a rich heritage and an exuberant logistics company that aims to be an inspiring and challenging place to work. You will feel the diversity and dynamics of our international business from day one. We commit to providing the best possible development and career growth to all our employees through digitalized learning ways in order to keep them up to date with development of technological changes.

The Role

The successful Customs Delivery Manager will have the overall responsibility to coach, develop, mentor and performance manage all members of our customs team at our brand new site at East Midlands Gateway.

This role requires the individual to be on site a minimum of 3 Days per week.

The role is to support and lead the team to complete timely, accurate & fully compliant Customs activities in accordance with internal documented processes and procedures, whilst meeting or exceeding the internal & client agreed key performance indicators (KPI’s) and continuously identifying both operational and financial process improvement.

Has responsibility for managing, controlling and leading all the Operations activities and delivers optimal operations performance in accordance with the Area Business Strategy and agreed Customer SLAs.

General Responsibilities:

• Manage unexpected absence.
• Collate, analyse, and present reports as required.
• Pro-active Customer communication.
• Promote and drive team performance through MPACT.
• Review & sign off/extend new starter probation periods with collaboration of Customs Operation Lead.
• Drive productivity of the team through continuous improvement.
• Ensure financial and operational KPI’s and deadlines fully met and maintained.
• Timely logging and resolution of Customer disputes.
• Maintain a professional and collaborative relationship with customers and stakeholders.
• Be accountable for employee engagement survey scores and action plans.
• To support all growth initiatives.
• Innovate and optimise all areas of operations.
• Actively participate in Customs related projects as required.
• Complete ad-hoc tasks and projects as requested.
• Ensure that Head of Customs Operations is aware of your development aspirations.
• Drive the company values within the team and act as a role model in their application.

Experience/Skills

• Extensive up to date knowledge of HM Customs & Revenue systems and procedures.
• Proven Experience of managing teams
• The ability to work under pressure and to deadlines.
• Positive mindset and attitude towards team engagement.
• Able to work independently but also collaborate with a team to meet targets.
• Strong communicator
• Company and Industry customs knowledge & Understanding
• Industry specific financial understanding

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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