Customs Compliance Officer

Arvato; Birmingham; On-site; GBP 28,000; Full time

Job summary

A leading company in logistics, specializing in supply chain management, is seeking a Trade and Customs Officer. The role requires expertise in customs processes, ensuring compliance, and engaging with various stakeholders. Ideal candidates will be customer-focused and possess strong communication skills, with a commitment to quality service. The position offers competitive annual leave, pension contributions, and additional employee benefits, situated at Hams Hall.

Benefits

25 days annual leave with option to purchase additional days

Pension contribution

Life assurance policy (4x salary)

Employee Assistance Programme

Employee Discount Scheme

Free car parking

Qualifications

• Proven experience in a customs role, preferably in a bonded warehouse.
• Strong client-focused mindset with commitment to quality service.
• Excellent oral and written communication skills.

Responsibilities

• Manage and check documentation for import/export processes.
• Prepare and process customs declarations.
• Ensure compliance with customs legislation.

Skills

Customer-Oriented

Problem-Solving

Communication

Administration

IT Skills

Job description

Company description:

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world

Job description:

Salary: £28,000.00

Location: Hams Hall

Working Hours: Monday to Friday 8:30 - 17:00

At Arvato, we are a trusted third-party logistics (3PL) provider, specializing in efficient supply chain management and bonded warehouse operations. We offer tailored solutions for the storage and movement of goods, ensuring compliance with international trade regulations. As we continue to grow, we are seeking a dedicated Trade and Customs Officer to join our team and provide exceptional service to our clients.

We are looking for an experienced and customer-focused Trade and Customs Officer to oversee the smooth administration of shipments in and out of our bonded warehouse. You will play a crucial role in processing import/export documentation, ensuring compliance with customs regulations, and liaising with both external and internal stakeholders to manage the end-to-end flow of international goods.

Your Tasks:

• Documentation Management: Accurately manage and check processes and documents related to the import, export, and transit of goods under customs supervision.
• Customs Declarations: Collect data, prepare, and process customs declarations in accordance with applicable customs regulations and internal procedures.
• Compliance & Legislation: Identify any deviations from customs legislation, discuss with relevant stakeholders, and ensure full compliance with current laws.
• Goods Traffic: Manage the flow of international goods, ensuring that all shipments are processed efficiently and on time.
• Audits & Inspections: Support physical checks and audits by customs authorities and internal teams to maintain compliance.
• Stakeholder Engagement: Communicate and collaborate with external parties such as carriers, customers, and customs authorities, as well as internal colleagues across all levels of the business.

Your Profile:

• Experience: Proven experience in a customs role, preferably in a bonded warehouse or logistics environment.
• Customer-Oriented: Strong client and customer-focused mindset, with a commitment to providing high-quality service.
• Problem-Solving: Proactive approach to identifying issues and resolving them efficiently.
• Communication: Excellent oral and written communication skills, with the ability to effectively engage with stakeholders at all levels.
• Prioritization: Strong ability to manage conflicting priorities and work to tight deadlines in a fast-paced environment.
• Administration: Excellent administrative skills with great attention to detail.
• Initiative: Ability to work independently and take initiative when necessary.
• IT Skills: Proficient in Microsoft Office packages (Word, Excel, Outlook) and comfortable using customs or logistics-related software.

We Offer:

• 25 days annual leave with the option to purchase up to an additional 5 days
• Pension contribution
• A life assurance policy that pays out 4 x Salary
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you
• Employee Discount Scheme
• Free car parking

Profile description: