Customs Clearance Coordinator - Brokerage

Customs Support Group B.V.; Felixstowe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in customs services is seeking a Customs Clearance Coordinator to manage Import/Export and Transit Customs Declarations for clients. The ideal candidate will have strong communication skills, attention to detail, and a proactive attitude towards continued learning and process improvement. The role promises a collaborative team environment while maintaining independence in daily tasks, ensuring compliance and high-quality service in global trade.

Benefits

Pension with 5% company contribution

25 days holidays plus additional days

Healthcare including Life Insurance

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to work independently and as part of a team is required.
• Detail-oriented with a commitment to accuracy.

Responsibilities

• Oversee the processing of Import/Export and Transit Customs Declarations.
• Work to enhance processes while managing customs operations.
• Provide exceptional customer service as per SLA's and SOP’s.

Skills

Communication

Interpersonal skills

Organisational abilities

Multitasking

Attention to detail

Proactive work ethic

Tools

Excel

Job description

As a Customs Clearance Coordinator, you will oversee the smooth processing of Import/Export and Transit Customs Declarations for given customers.

A pivotal role that requires attention to detail and being able to work to a process while also giving consideration to how those processes can be improved. Experience in Excel is an advantage but ultimately the ability to expand on basic knowledge and learn new systems is more important. The role requires a strong team ethic but also the ability to work proactively on your own.

What we offer:

• Pension: 5% company contribution subject to employee-required auto-enrolment contribution

• Holidays: 25 days, with an additional day after two years, another day after five years, plus Bank Holidays

• Healthcare: Yes, including Life Insurance, Income Protection, and additional Mental Health support

• Strong communication and interpersonal skills

• Excellent organisational and multitasking abilities

• Detail-oriented with a commitment to accuracy

• Ability to work independently and as part of a team

• Dedication to providing exceptional service as per our SLA’s/ SOP’s

• Proactive and confident

• Completes personal goals (Agreed with line manager)

• To work in line with Customs Support’s vision, mission and values:

  Vision:

  We make Customs easy for global trade

  Mission:

Be the full-service customs expert. Provide timely and accurate customs services through digital innovation

Deliver international customs support via local presence

Attract and engage the right people

Commit to the highest quality and compliance standards

Learn and improve continuously

Values:

Accountability, Quality, Integrity and Teamwork