Customs Brokerage Supervisor (Bilingual Mandarin)

Comrise; Slough; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Base salary £40k-£50k

Annual Performance Bonus

Pension scheme

20 days leave + 8 bank holidays

Career development opportunities

Job summary

Comrise in London is seeking a Customs Brokerage Supervisor to lead a bilingual Mandarin team overseeing UK import/export customs clearance. On-site near Heathrow, you will ensure data accuracy, regulatory compliance, and smooth cooperation with HMRC and clients.

The role requires 3+ years in UK customs or international logistics, with strong team leadership and CDS expertise. Fluency in Mandarin and English is essential for cross-border communication.

Qualifications

• 3+ years of UK customs brokerage or international logistics operations.
• Experience with customs clearance and HS codes.
• Proficient in CDS and related declaration systems.
• Fluent Mandarin and English; Chinese-speaking background.

Responsibilities

• Oversee daily UK import/export customs clearance operations.
• Lead customs team, allocate tasks, and boost productivity.
• Review entry documentation for HMRC compliance.
• Manage inspections, holds, and resolution with authorities.
• Guide team in complex issues and optimize workflows.
• Maintain communication with clients, warehouse, transport, and overseas agents.
• Monitor UK customs policies to ensure compliance.

Skills

Team management

English communication

Risk awareness

Client communication

Tools

CDS

Job description

Customs Brokerage Supervisor (Bilingual Mandarin)

Location: London, UK

Employment Type: Full-Time, Permanent

Salary: £40,000-50,000/ Year

Industry: Transportation, Logistics, Supply Chain and Storage

Key Responsibilities

• Oversee daily UK import and export customs clearance operations to ensure efficient and compliant processes.
• Lead and manage the customs team, allocate daily tasks effectively, and elevate overall team productivity and service quality.
• Review customs entry documentation to ensure data accuracy and compliance with HMRC and relevant regulatory requirements.
• Manage customs inspections, holds, clearance exceptions, and resolve issues by communicating promptly with clients, HMRC, and related authorities.
• Guide the team in resolving complex customs issues and continuously optimize operational workflows and standard procedures.
• Maintain smooth communication and collaboration with clients, warehouse, transportation teams, and overseas agents to ensure seamless clearance.
• Monitor UK customs policies and regulatory changes to ensure ongoing company compliance.

Requirements

Basic Requirements

• Chinese speaking/background with legal entitlement to work in the UK.
• Fluent in Mandarin and proficient in English as a working language (capable of communicating effectively with clients and HMRC) due to the nature of the role involving frequent communication with Mandarin-speaking clients or partners.
• On-site position based near London Heathrow Airport.

Work Experience

• 3+ years of experience in UK customs brokerage or international logistics customs operations.
• Clearance experience is required, but we are open to considering junior/mid-level candidates as long as they have foundational customs knowledge.
• Proven team management experience with a track record of leading a customs team in daily operations.
• Experience in air freight, freight forwarding, express courier, or cross-border logistics is preferred.

Professional Competencies

• Familiar with UK import/export clearance processes and HMRC regulations.
• Proficient in using CDS (Customs Declaration Service) and associated declaration systems.
• Solid understanding of HS Codes, Import VAT, Customs Duties, Rules of Origin, and compliance standards.
• Ability to independently handle customs inspections, clearance exceptions, and customer complaints.
• Strong risk identification ability and compliance awareness.

Core Competencies

• Strong sense of responsibility, detail-oriented, rigorous, and highly execution-focused.
• Excellent team management, communication, coordination, and customer service skills.
• Adaptable to a fast-paced logistics environment with strong stress management and problem-solving skills.

What We Offer

• Competitive Compensation: Base Salary £40,000 – £50,000 per annum (commensurate with experience)
• Bonus: Annual Performance Bonus (Discretionary / Performance-based, non-guaranteed)
• Benefits: Statutory Pension scheme & 20 days paid annual leave + 8 UK bank holidays
• Growth: Strong career development opportunities and training
• Platform: A stable, growing international logistics platform with a professional team