Customs Brokerage Agent - (Various hours available)

TN United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customs Brokerage Agent to ensure timely clearance and release of consignments while delivering outstanding customer service. This role requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced, team-oriented environment. The ideal candidate will have a proactive attitude and a commitment to operational excellence, ensuring compliance with regulations and building strong relationships with customs officers and clients. Join a dynamic team where your contributions will make a significant impact!

Qualifications

• Strong interpersonal skills and a positive attitude are essential.
• Proven track record in delivering exceptional customer service.

Responsibilities

• Ensure timely clearance and release of consignments.
• Communicate with customs authorities to resolve issues.
• Maintain compliance with all policies and regulations.

Skills

Customer Service

Communication Skills

Attention to Detail

Organizational Skills

Time Management

Job description

Customs Brokerage Agent - (Various hours available), Feltham

Client: Expeditors

Location: Feltham, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 2242ffa12bfc

Job Views: 5

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Scope of Position: To ensure the proper and timely clearance and release of consignments, while providing exceptional customer service within the Customs Brokerage department. The role requires excellent oral and written communication skills and a proven track record of delivering outstanding customer service at all levels. Attention to detail is essential. Our environment is team-oriented and fast-paced; therefore, strong interpersonal, organizational, and time management skills, along with a professional attitude, are crucial.

Major Duties and Responsibilities:

• Operations:
• Ensure customer-specific DLSOP are used with consignments documentation to meet government and customer requirements.
• Verify documentation compliance and correctness, and retain within our document system.
• Input customs declaration information into the customs system for timely processing.
• Track and trace Customs files.
• Ensure timely customs submission and release for all transport modes to the UK, meeting KPIs.
• Ensure accurate client billing.
• Communicate with customs authorities to resolve issues.
• Act as liaison between customs, government agencies, and customers.
• Attend customs inspections and present documentation as required.
• Maintain strong relationships with customs officers and customers.
• Ensure compliance with all policies and regulations, including internal standards and external government laws.
• Stay updated on regulatory requirements for import and export, including health, agricultural, police, military, and export controls.
• Communicate effectively and respond promptly to emails and requests.
• Escalate problems to management when necessary.

Key Performance Expectations:

Exceptional Customer Service: Anticipate and meet customer needs, resolve issues promptly, and build rapport with empathy. Strive to improve customer satisfaction.

Job Execution: Complete work accurately and on time, committed to operational excellence and compliance.

Reliability: Meet deadlines, be punctual, organized, and able to prioritize tasks.

Collaboration: Proactively assist colleagues and work harmoniously within the team.

Communication: Listen effectively and communicate professionally, both verbally and in writing.

Culture: Promote and embody the company's cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development: Complete at least 52 hours of relevant training annually, participate in development plans, and pursue ongoing professional development.

Performance Expectations:

• Ensure timely and accurate shipment processing.
• Maintain accurate data entry and documentation.
• Invoice customers correctly and promptly.
• Meet training and development standards.

Qualifications:

Skills:

• Positive, helpful attitude.
• Effective interpersonal and communication skills.
• Proactive and well-organized.