Customs Brokerage Agent - Nights Sunday-Thursday ( 21:00-05:30 )

Expeditors International of Washington, Inc.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global logistics company seeks a Customs Brokerage Agent for night shifts in London. You will oversee the timely clearance and release of consignments, provide top-notch customer service, and ensure compliance with customs regulations. Successful candidates will possess strong communication and organizational skills, contributing to an innovative team environment.

Qualifications

• Excellent oral and written communication skills.
• Proven history of providing exceptional customer service.
• Attention to detail is essential.

Responsibilities

• Ensure timely customs clearance and customer service.
• Verify compliance and documentation for customs.
• Interact with customs authorities and maintain relationships.

Skills

Effective interpersonal skills

Positive attitude

Organizational skills

Job description

Customs Brokerage Agent - Nights Sunday-Thursday ( 21:00-05:30 )

• Full-time

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position:

To ensure the proper and timely clearance and release of consignments, while providing exceptional customer service within the Customs Brokerage department.

Excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels are required.

Attention to detail is essential. Our work environment is team-oriented and fast-paced; therefore, a strong candidate must have excellent interpersonal, organizational, & time management skills, along with a professional attitude that exemplifies the Expeditors culture.

Major Duties and Responsibilities:

Operations:

• Ensure customer-specific DLSOP (Desk Level Standard Operating Procedure) are utilized in conjunction with consignment documentation and data to fulfill government agencies & customer requirements.
• Verify that all documentation received for customs purposes are compliant and correct, and retain them within our document retention system.
• Transpose customs declaration information from documents or other sources into the customs entry system for timely processing.
• Track and trace Customs files via your assigned work board.
• Ensure timely customs submission and release of all customs entry types, for all modes of transport to the UK, in line with KPIs.
• Ensure accurate and timely client billing.
• Interact with customs authorities to address issues/questions during the clearing process.
• Act as liaison between customs authorities, government agencies, and customers.
• Attend customs inspections & present documentation as required.
• Maintain strong relationships with customs officers & customers.
• Ensure compliance with all policies and regulations, including internal standards and external government requirements.
• Understand department processes and seek areas for efficiency improvements.
• Stay updated on regulatory requirements for import/export, government agency requirements, export controls, and restricted goods.
• Respond to emails and requests promptly.
• Escalate problems to management when necessary.

Personal Development:

• Meet company standard of 52 hours of training per year.
• Attend and complete mandatory training sessions.

Culture:

• Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.

Skills:

• Positive and helpful attitude.
• Effective interpersonal skills, including listening, comprehension, and clear communication.
• Proactive with strong organizational skills.