Customs Brokerage Agent

Expeditors; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global logistics company is seeking a Customs Brokerage professional to ensure timely clearance of consignments while providing exceptional customer service. The role demands strong communication, organizational skills, and attention to detail in a fast-paced environment. Join a team that values professionalism and offers growth opportunities within the logistics industry.

Benefits

Private Medical Insurance

Pension Scheme

Life Assurance

Bike to work scheme

Employee Stock Purchase Plan

Qualifications

• Positive, helpful attitude required.
• Effective interpersonal and communication skills needed.
• Proactive and organized with good computer skills.

Responsibilities

• Ensure timely customs submission and release of all customs entry types.
• Maintain strong relationships with customs officers and customers.
• Track and trace Customs files via the assigned work board.

Skills

Communication

Customer Service

Organization

Interpersonal Skills

Tools

Excel

Word

PowerPoint

Job description

5 days ago Be among the first 25 applicants

Company Description
We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position: To ensure the proper and timely clearance and release of consignments, while providing exceptional customer service within the Customs Brokerage department.

Excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels are required. Attention to detail is essential. Our work environment is team-oriented and very fast-paced; therefore, a strong candidate must have excellent interpersonal, organizational, and time management skills, along with a professional attitude that exemplifies the Expeditors culture.

Major Duties and Responsibilities:

Operations:

• Ensure customer-specific DLSOP (Desk Level Standard Operating Procedure) are utilized with consignments documentation and data to fulfill government agencies & our customers’ requirements.
• Verify that all documentation received for customs purposes are compliant and correct and retain them within our document retention system.
• Transpose customs declaration information from documents or other sources into the customs entry system for timely customs declaration.
• Track and trace Customs files via your assigned work board.
• Ensure timely customs submission and release of all customs entry types, for all modes of transport to the UK, in line with our KPI’s.
• Ensure accurate and timely client billing.
• Interact with customs authorities to address issues/questions during the clearing process.
• Act as the liaison between customs authorities, other government agencies, and customers.
• Attend customs inspections & present documentation to customs authorities as required.
• Maintain strong relationships with customs officers & our customers.
• Ensure compliance with all external and internal policies and regulations, including internal policies such as Operational Process Standards (OPS) and external government regulations.
• Understand department process flow, and seek areas for efficiency improvements.
• Stay updated on all regulatory requirements governing import/export, including customs procedures and other government agency requirements.
• Oversee communications, respond timely to emails/requests (internal and external).
• Escalate problems to Management when necessary.

Key Performance Expectations

• Exceptional Customer Service: Exceed expectations by proactive, timely, and resolute problem-solving, building rapport, and improving customer satisfaction.
• Job Execution: Complete quality work, committed to operational excellence and continuous improvement, compliant with policies, procedures, and regulations.
• Reliability: Meet deadlines, be punctual, organized, and manage time effectively.
• Collaboration: Assist colleagues proactively, work harmoniously, and communicate effectively.

Qualifications:

• Positive, helpful attitude
• Effective interpersonal and communication skills
• Proactive, organized, with good computer skills (Excel, Word, PowerPoint)

Additional Benefits:

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan

Working Hours: Monday - Friday 0900-1730