Customs Brokerage Agent

Expeditors; East Midlands; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a forward-thinking global logistics company that values its employees and promotes from within. In this dynamic role, you will ensure the timely and accurate movement of freight while delivering exceptional customer service. You'll be part of a collaborative environment where your contributions matter. With a focus on personal growth and development, you’ll have opportunities for training and career advancement. If you have a passion for logistics and a commitment to excellence, this is the perfect place for you to build your career and make a significant impact in the international trade landscape.

Benefits

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Qualifications

• Knowledge of global logistics and customs processes is essential.
• Proficient in MS Excel and MS Word for data management.

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Prepare customs entries and ensure timely customs clearance.

Skills

Global logistics industry knowledge

Customer service

Problem-solving

Communication skills

Computer skills (MS Excel, MS Word)

Reliability and punctuality

Tools

Customsware

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission:

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Summary:

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Tasks and Duties:

• Receive documents.
• Prepare customs entries in Customsware or other customs software.
• Understand the elements of the Import & export customs SOP.
• Ensure accurate and timely data entry into operating systems.
• Ensure timely customs clearance of shipments.
• Monitor customs clearances and communicate with Customers.

Physical Demands

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
• Write with pencil/pen/marker.
• Functions performed primarily while seated at desk.

Qualifications

• Global logistics industry knowledge.
• Good computer skills (e.g., MS Excel, MS Word).
• Fluent in English.

What we expect from you:

Expeditors Key Performance Expectations:

Exceptional Customer Service:

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.

Culture:

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development:

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders.

Product Agent Job-Specific Performance Expectations:

Timely and Accurate Shipment Processing:

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues.

Timely and Accurate Data Entry:

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.

Timely and Accurate Billing and Accounting:

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time.
• Health Plan: Medical.
• Life Insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.