Customer Well-Being Support Manager

Investigo; Watford; On-site; GBP 55,000; Full time

Job summary

A leading company seeks a Customer Well-Being Support Manager in Watford offering a salary up to £55,000 per annum. The role involves leading a team to foster a culture of care and compliance while managing complex client interactions. Ideal candidates will have a strong background in customer service management and possess exceptional interpersonal and analytical skills.

Qualifications

• Proven experience managing teams in customer service or contact centre settings.
• Ability to handle sensitive interactions with empathy and professionalism.
• Confidence in interpreting behavioural data.

Responsibilities

• Leading and motivating a team with a focus on care and compliance.
• Managing complex client cases to ensure high standards of care.
• Collaborating with teams to deliver an outstanding service.

Skills

Interpersonal skills

Analytical mindset

Collaboration

Job description

Customer Well-Being Support Manager

Up to £55,000 per annum

Watford- Hybrid

Key Responsibilities:

• Leading and motivating a team, fostering a culture of care, compliance, and continuous improvement
• Managing complex client cases and ensuring every contact meets the highest standard of care and compliance
• Collaborating with customer support and other business teams to deliver an outstanding, responsible service across all channels
• Monitoring players and identifying patterns that may suggest risk
• Put clients well being first while supporting wider business goals
• Ensuring departmental KPIs and regulatory standards consistently met
• Acting as a role model for company values

Key Attributes:

• Proven experience managing teams in customer service or contact centre settings
• Excellent interpersonal skills and the ability to handle sensitive interactions with empathy and professionalism
• Analytical mindset with confidence in interpreting behavioural data and identifying trends
• A natural collaborator and influence who can work cross-functionally and present ideas effectively
• Committed to upholding confidentiality, integrity, and ethical standards at all times