Customer Well-Being Support Manager

Investigo; Watford; Hybrid; GBP 55,000; Full time

Job summary

A leading company is seeking a Customer Well-Being Support Manager in Watford, offering a salary of up to £55,000 per annum. The role involves leading a customer support team, managing client cases, and ensuring compliance with standards while fostering a culture of care. Candidates should have proven experience in customer service management and demonstrate strong interpersonal and analytical skills, contributing effectively to a collaborative work environment.

Qualifications

• Proven experience managing teams in customer service or contact centre settings.
• Ability to handle sensitive interactions with empathy and professionalism.
• Confidence in interpreting behavioural data and identifying trends.

Responsibilities

• Leading and motivating a team, fostering a culture of care and compliance.
• Managing complex client cases and ensuring high standards of care.
• Collaborating with teams to deliver outstanding service across all channels.

Skills

Interpersonal skills

Analytical mindset

Collaborative

Job description

Customer Well-Being Support Manager

Up to £55,000 per annum

Watford- Hybrid

Key Responsibilities:

• Leading and motivating a team, fostering a culture of care, compliance, and continuous improvement
• Managing complex client cases and ensuring every contact meets the highest standard of care and compliance
• Collaborating with customer support and other business teams to deliver an outstanding, responsible service across all channels
• Monitoring players and identifying patterns that may suggest risk
• Put clients well being first while supporting wider business goals
• Ensuring departmental KPIs and regulatory standards consistently met
• Acting as a role model for company values

Key Attributes:

• Proven experience managing teams in customer service or contact centre settings
• Excellent interpersonal skills and the ability to handle sensitive interactions with empathy and professionalism
• Analytical mindset with confidence in interpreting behavioural data and identifying trends
• A natural collaborator and influence who can work cross-functionally and present ideas effectively
• Committed to upholding confidentiality, integrity, and ethical standards at all times