Customer Welcome Advisor

Paragon Skills; Derby; Hybrid; GBP 25,000; Full time

Job summary

A leading company in customer experience, Paragon Skills, is looking for a passionate Customer Welcome Advisor to deliver exceptional service on a hybrid basis from their Derby office. The role involves engaging with learners and line managers to ensure a seamless onboarding experience and effective communication. If you have a strong customer service background and enjoy connecting with people, this is a great opportunity to make a difference.

Qualifications

• Engaging and determined individual desired.
• Ability to adapt to customer processes effectively.
• Experience in customer service is beneficial.

Responsibilities

• Deliver personalized welcome experience for stakeholders.
• Provide timely contact with learners and employers.
• Book welcome calls and clarify next steps.

Skills

Passion for customer service

Strong communication skills

Interpersonal skills

Job description

Job Title: Customer Welcome Advisor

Location: Hybrid - minimum of 1-2 days per week from our new Derby office (Pride Park)

Salary: £24,285

Working days: Monday to Friday

We are seeking a passionate, determined, and engaging individual to join our Customer Experience team. The goal is to deliver a personalized and outstanding customer-centric welcome experience for our stakeholders, on a hybrid basis from our Derby office.

This role involves supporting the business strategy by identifying potential opportunities and risks, optimizing learner and line manager interactions, and representing Babington at this vital first point of contact.

Key responsibilities include:

1. Ensuring timely contact and connection with learners and employers through welcome communications and the provision of marketing and learning materials.
2. Being the first point of contact for learners and line managers, booking welcome calls, and clarifying next steps.
3. Providing accurate forecasting for the customer engagement teams based on enrolment activity and inter-departmental communication.
4. Adapting customer processes and communication styles to meet individual and business needs, including telephone, web-based, face-to-face, and group enrolments both on and off-site.
5. Working closely with the ALS and Safe & Sound teams to meet the needs of each learner and line manager.
6. Ensuring all learners and employers receive a memorable, effortless, and personal welcome as they begin their journey.
7. Understanding departmental interactions and how internal customer delivery impacts these processes.
8. Embedding the Ofsted Education Inspection Framework (EIF) and evidencing compliance through feedback, testimonials, and KPIs.