Customer Water Quality Officer

Pertemps Thames Water; Woodford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van for business

Annual leave 24–28 days

Pension scheme

Job summary

Pertemps Thames Water is seeking a Customer Water Quality Officer based in Woodford (E17 4AE) on a full-time contract. The role involves travelling to customer premises and sites to test water quality, manage sampling records, and ensure regulatory compliance.

You will test samples from treatment centres, reservoirs, and the network while maintaining equipment and reporting results. The position includes a company van, 38-hour week, and a strong benefits package.

Qualifications

• Customer-facing experience and good communication skills.
• Ability to plan routes and work independently.
• Proficient computer literacy and attention to detail.

Responsibilities

• Test water samples in domestic homes and businesses.
• Manage sampling records and maintenance of equipment.
• Investigate supply issues or customer complaints when needed.

Skills

Customer-facing experience

Route planning

Tools

Driving licence (manual)

Job description

Reporting to Pertemps Thames Water, the Customer Water Quality Officer will be based at Woodford on a full-time contract, with a competitive starting salary of £29,349 per annum. The post holder travels between customer premises and operational sites, collecting and testing samples from treatment centres, reservoirs and the wider network to confirm supplies remain clean, safe and compliant. Strong communication, accuracy and record-keeping matter greatly, since findings are shared with colleagues and residents. Working within a supportive team across a broad patch, the officer helps safeguard public health, answering customer concerns and ensuring every result meets rigorous regulatory standards. This is a fantastic opportunity to step right into the heart of our operation, representing Thames Water out in the field and playing a vital role in safeguarding the quality of our water. Every year, we carry out over 500,000 checks on samples taken from treatment centres, reservoirs, and across our network — all to ensure the water reaching our customers’ taps is clean, safe, and of the highest standard. If you want a role where your work genuinely matters and your contribution is felt across entire communities, this is your chance to make a real difference.

What you’ll be doing as a Customer Water Quality Officer

You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area. Your main job will be testing water samples in domestic homes and businesses. You’ll oversee the management of your sampling records and maintenance of sampling equipment ensuring they are kept to industry standards. You might also assist with investigating supply issues or customer complaints now and again. Base Location: Woodford - E17 4AE Working Hours: 38 hours a week – 8am - 4pm on normal days 8am - 5.15pm on a rostered day plus any call outs 8am - 3.15pm at weekends plus any call outs

What you should bring to the role

We need someone who’s done a bit of driving and is confident in a medium-sized vehicle in busy areas with high volume of traffic. You will have a customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses. You must have a clean manual driving licence. Good at planning your routes, are organised and happy to set up your day and work by yourself. It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn. Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.

What’s in it for you?

Competitive starting salary of £29,349 per annum. Use of a company van for business purposes. Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values

Why choose us?

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support. When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer:

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.