Customer Water Quality Officer

Pertemps Thames Water; Butterley; On-site; GBP 19,000 - 22,000; Full time

Job summary

Pertemps Thames Water is hiring a Customer Water Quality Officer based in London. You will travel between customer properties, reservoirs, and treatment sites to collect samples and verify regulatory benchmarks.

A driving licence is normally required, and the role includes 38 hours per week at an hourly rate of £14.80. You’ll maintain sampling records, ensure equipment meets industry standards, and assist with enquiries into supply problems and household complaints as part of a supportive

Qualifications

• Strong communication and accuracy are essential for field testing and recording results.
• Ability to work independently while contributing to a regional team.
• Willingness to drive between customer locations and sites as required.

Responsibilities

• Test water samples and ensure sampling records and equipment meet industry standards.
• Maintain sampling records and ensure equipment is compliant with requirements.
• Assist investigations into supply issues and customer complaints, resolving problems professionally.

Skills

Strong communication

Accuracy

Independent working

Tools

IT systems

Job description

Based in Hammersmith, this full-time Customer Water Quality Officer role with Pertemps Thames Water places you on the front line as the public face of the utility. Earning £14.80 hourly, the post-holder travels between customer properties, reservoirs and treatment sites across a wide area, gathering samples and verifying that drinking supplies satisfy strict regulatory benchmarks. Daily duties include keeping sampling records and instruments compliant with industry requirements, alongside assisting enquiries into supply problems and household complaints. Applicants need strong communication, accuracy and the confidence to work independently while remaining part of a supportive regional crew. A valid driving licence is normally expected given the extensive travel involved. You’ll be working directly on the front line, acting as the face of Thames Water for their customers. Each year, Thames Water conducts over 500,000 tests on water samples taken from treatment works, reservoirs, and randomly selected customer properties. This rigorous testing ensures that drinking water consistently meets the highest quality standards.

What you’ll be doing as a Customer Water Quality Officer

You’ll spend a lot of time out and about, travelling between customer locations and sites, and working as part of a busy, supportive team across a wide geographical area.

You’ll be responsible for testing water samples and making sure sampling records and equipment are maintained to the right industry standards.

You’ll also support investigations into supply issues and customer complaints, helping to resolve problems quickly and professionally.

Please note the internal title of this role is Water Quality, Technician.

What you should bring to the role

A clean, manual UK driving licence.

Experience in a role that involves plenty of driving and working directly with customers would be very beneficial.

Confidence to carry out unplanned visits to both residential and commercial properties, where customers may not be expecting a visit.

Good journey planning skills to ensure you work efficiently throughout the day.

Naturally organised and comfortable working independently, while staying connected with the wider team.

A strong eye for detail and pride in doing things properly.

An interest in the water industry, with either existing knowledge or a genuine willingness to learn.

Good computer skills, with confidence using everyday IT systems.

What’s in it for you?

• Hourly Pay rate: £14.80
• Location: Hammersmith W6 9RS
• Expenses: Excluded
• Length of assignment: 26 weeks
• Working hours: 38 hours per week, working Monday to Friday from 9 am to 5 pm.
• Please note you will be on assignment at Thames Water via Pertemps

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever.

We recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings. Our overarching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process Find out more about working at Thames Water.

Working at Thames Water

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.