Customer Value Lead

Omnea; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Omnea is looking for a Customer Value Lead who will own the relationship with our largest customers across their lifecycle, driving real value from day one and turning that value into renewals, expansion, and upsell.

You will build long-term relationships with stakeholders from procurement managers to CFOs, collaborating with product and revenue teams to shape commercial rhythms and the roadmap as Omnea scales in a fast-growing startup environment.

Qualifications

• 4–8 years of experience in a top-tier, fast-paced environment: startup, scale-up, VC, consulting, banking, or similar.
• Experience managing senior stakeholders with high expectations in enterprise settings.
• Track record of delivering measurable value and driving expansions in complex organisations.

Responsibilities

• Own a revenue number with an NRR quota across a enterprise book, including expansion and renewal.
• Build relationships from procurement managers to CFOs and across multiple stakeholders.
• Define the commercial rhythms and processes as the function grows, shaping the playbook.
• Feedback customer signals to Product and Revenue leadership to influence roadmap and investments.

Skills

Executive stakeholder management

Enterprise sales

GTM experience

Relationship building

Strategic thinking

Job description

Omnea is the agentic operating system for procurement.

Procurement touches every pound a business spends, yet requests still stall for weeks and approvals get lost in inboxes. Our AI-first platform changes that: our agents capture requests, route approvals, onboard suppliers, flag risk and track every renewal, while anyone in the business can ask a question and get an answer grounded in their own company’s data. Buying becomes painless for everyone, procurement gets a seat at the table, and our customers have saved more than 100,000 hours of manual work so far.

Companies like Spotify, PayPal, T. Rowe Price, JustEat, Adyen and S&P Global run procurement on Omnea. We’re backed by $75M from Khosla Ventures, Insight Partners and Accel, and we’ve been named the UK’s number one startup in the Startups 100, ranked 11th on Sifted’s 2026 list of Europe’s fastest-growing companies, and recognised as one of Fast Company’s Most Innovative Companies.

Talent density matters more to us than almost anything else. We keep the bar high in every team, so everyone here has real ownership and real impact. Our team is full of former founders and operators who’ve scaled unicorns, and we’re looking for people who want to do the best work of their careers alongside them.

Find out more about the team and life at Omnea here.

The Role

As Omnea's Customer Value Lead, you own the relationship with our customers across their entire lifecycle, working with some of our largest and most strategic accounts. Your job is to make sure customers get real, measurable value from Omnea from day one, and to turn that value into renewals, expansion, and upsell.

Omnea's product is sticky: it's a business transformation, not a point tool, so once a customer is live, expansion tends to follow. Your focus skews heavily toward that expansion motion, not just keeping accounts renewed.

You'll build deep, long-term relationships with your champions and become a trusted advisor to stakeholders at every level, from procurement managers up to CFOs. You'll be the internal voice of the customer, working closely with both technical and commercial teams to keep Omnea customer-centric at its core.

This is an early hire on the customer team, working directly with Abs, Ben, and Rebe to build the function from the ground up. There's no fixed playbook yet: you'll help write it.

What You'll Do

• Own a revenue number: You'll carry an NRR quota covering both expansion and retention across your enterprise book. That means proactively identifying upsell opportunities, running commercial conversations at exec level, and owning the renewal process end-to-end.
• Build relationships that go all the way to the top: Your relationships will run from procurement managers to CFOs. You'll multi-thread across each account, building genuine trust across multiple stakeholders, and you'll be the person customers call when something goes wrong or when they're thinking about what's next.
• Build the playbook from scratch: There's no fully built playbook yet - you'll help shape it. You'll work alongside an exceptional implementation team, product experts, and leadership that have scaled world-class companies to define the commercial rhythms, norms, and processes to set the standard as the function grows.
• Shape what Omnea builds next: You're the closest person to what our customers will and won't pay for. You'll feed that signal directly to Product and Revenue leadership, surfacing what's blocking adoption, what's driving expansion, and where we should be investing.

What's Different About This Role

• This isn't a traditional post-sale account management role. Omnea's product is a business transformation, not a point tool, so most of your quota comes from expansion, not just renewal.
• We're not looking for a narrow "Account Manager" background. We want people from GTM roles broadly or from customer-facing roles with heavy commercial/GTM crossover.
• There's no fully built playbook. You'll define the commercial rhythms and processes as you go, working directly with Abs, Ben, and Rebe.
• You'll be as close to the product roadmap as anyone outside Product itself: what you hear from customers directly shapes what gets built next.

About You

We don't expect you to know exactly how to do all of this when you join. We're looking for someone with the right attitude and skillset to take this on.

TL;DR:

TL;DR: you're commercially sharp, and you instinctively know how to navigate complex organisations. You might come from a GTM role (sales, customer success, partnerships) or a customer-facing role with heavy GTM crossover. What matters is that you've worked in real enterprise environments, managed senior stakeholders with high expectations, and have a track record of getting things done.

• 4-8 years of experience in a top-tier, fast-paced environment: a startup, scale-up, VC, consulting, banking, or something you built yourself
• If you've been in a commercial role, you've worked six-figure ARR+ accounts, navigated multi-stakeholder buying committees, and built genuine executive relationships
• You build rapport, influence people, and drive change, whether with a distinguished exec or a junior operator. You have the gravitas to engage senior leadership, ideally up to CFOs, Legal, or Procurement
• You're comfortable in ambiguity. You don't need a fully built playbook: you'll build it as you go and improve it as you learn. You're organised enough to manage a complex book of business without dropping anything, and confident enough to push back on customers when they're wrong
• You're ambitious, competitive, and care about doing excellent work, with a track record of high performance in whatever you've turned your hand to: sales, academia, sport, or something of your own. You take ownership seriously, and you'd rather work hard on something meaningful than coast on something safe

At Omnea, we embrace diversity. To build a product's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives.