Customer & UX Researcher (FTC)

Matalan; Liverpool; On-site; GBP 26,000 - 36,000; Part time

Benefits offered by this job

20% staff discount

Thrive Recognition Scheme

Wellbeing support provided by the RETA

Job summary

Matalan is seeking a Customer & UX Researcher to join the Insight team and place the customer at the heart of our decisions. You will design, plan and deliver customer and UX research, turning feedback and data into actionable insights that shape business choices and drive positive change across Matalan.

This role is ideal for someone early in their research or data career, with curiosity about customers and a passion for turning complex information into clear outcomes.

Qualifications

• 1–2 years’ experience in a role with relevant transferable experience.
• Passion for customers, data and retail.
• Strong maths and analytical skills; statistics understood is a plus.
• Ability to analyse information, spot trends and draw meaningful conclusions.
• Strong written and verbal communication skills; ability to turn complex information into clear insights.
• Curious mindset and willingness to learn and explore new research approaches.
• Ability to work collaboratively with stakeholders in a team.

Responsibilities

• Plan and deliver customer and UX research projects, from initial planning through to analysis and reporting.
• Organise and analyse survey data, using findings to create clear and engaging research reports.
• Create data visualisations and reports that bring customer insight to life.
• Extract and analyse data from consumer panel and market intelligence platforms, including GlobalData, Worldpanel and EDITED.
• Carry out desk research to understand customers, competitors, markets and wider trends.
• Work closely with Research Executives and Managers within the Insight team to shape analysis and turn customer feedback into meaningful, actionable insights.
• Help inspire colleagues across the business by bringing the voice of the customer to life and building greater empathy for what our customers need and want from Matalan.
• Stay curious about research methodologies, data analysis and new ways of working, continually developing your own skills and championing insight excellence.

Job description

About Matalan

Matalan is a leading omnichannel fashion and homeware retailer, on a mission to be the first choice for everyday style, quality and value.

Salary: Competitive plus benefits

Working Pattern: Full Time

Contract Type: Temporary

Hours: 38.75

With more than 270 UK and international stores, alongside our growing e-commerce platform, we’re a trusted brand serving around 8 million customers every year. Our customers are at the heart of everything we do, and our Insight team plays an important role in helping us understand them better.

About The Role

As a Customer & UX Researcher, you’ll join our Insight team and play a key role in putting the customer at the heart of our decision-making.

You’ll design, plan and deliver customer and UX research, turning customer feedback, market intelligence and data into clear, actionable insights that help shape business decisions and drive positive change across Matalan.

This is a great opportunity for someone early in their research, insight or data career who is naturally curious, passionate about customers and enjoys using data to understand what people want and need.

As a Customer & UX Researcher, You Will

• Plan and deliver customer and UX research projects, from initial planning through to analysis and reporting.
• Organise and analyse survey data, using findings to create clear and engaging research reports.
• Create data visualisations and reports that bring customer insight to life.
• Extract and analyse data from consumer panel and market intelligence platforms, including GlobalData, Worldpanel and EDITED.
• Carry out desk research to understand customers, competitors, markets and wider trends.
• Work closely with Research Executives and Managers within the Insight team to shape analysis and turn customer feedback into meaningful, actionable insights.
• Help inspire colleagues across the business by bringing the voice of the customer to life and building greater empathy for what our customers need and want from Matalan.
• Stay curious about research methodologies, data analysis and new ways of working, continually developing your own skills and championing insight excellence.

About You

You’ll ideally have:

• 1–2 years’ experience in a role with relevant transferable experience, such as customer or UX research, data analysis, customer service, merchandising or retail.
• A genuine passion for customers, data and retail.
• Strong maths and analytical skills, with an understanding of statistics being an advantage.
• The ability to analyse information, spot trends and draw meaningful conclusions.
• Strong written and verbal communication skills, with the ability to turn complex information into clear and engaging insights.
• A curious mindset and a willingness to learn, ask questions and explore new research approaches.
• The ability to work collaboratively with a range of stakeholders and contribute positively within a team.

Benefits

In addition to competitive salaries, we also offer the below core benefits:

• 20% staff discount, which increases with length of service
• Thrive Recognition Scheme
• Wellbeing support provided by the Retail Trust
• Life Assurance
• Retail Rewards platform offering discounts for other retailers
• Pension Scheme
• Access to a wide range of career development
• Additional benefits may apply depending on your role and area of the business