Customer Trust, Senior Proposal Manager

Global Relay; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Senior Proposal Manager to lead RFP and RFI processes. This role offers an exciting opportunity to shape proposals for large strategic accounts, requiring exceptional writing and project management skills. You will collaborate with diverse teams, ensuring compliance and creativity in proposal development. With a focus on mentorship and career growth, this position provides a dynamic environment where your contributions will be recognized. Join a forward-thinking company that values diversity and supports a healthy work-life balance through flexible arrangements.

Benefits

Flexible Work Arrangements

Mentoring and Coaching

Diversity and Inclusion Programs

Qualifications

• 8+ years of proposal development experience, including 4 years as a proposal manager.
• Exceptional writing and editing skills with attention to detail.

Responsibilities

• Lead responses to RFPs and RFIs, producing persuasive proposals.
• Collaborate with sales and subject matter experts to develop proposal strategies.

Skills

Proposal Development

Technical Writing

Project Management

Editing and Proofreading

Communication Skills

Education

Bachelor’s Degree in English

Bachelor’s Degree in Journalism

Bachelor’s Degree in Communications

Job description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

We encourage you to apply if your qualifications and experience are a good fit for any of our openings.

Your job:

The Senior Proposal Manager owns and manages all aspects of the RFP/RFI process—including requirements review, strategy, scheduling, information gathering, writing, editing, and process improvement.The Senior Proposal Manager is an excellent writer, strategic thinker, and project manager with initiative, creativity, and good judgement.

Your responsibilities:

• Lead and manage responses to RFPs, RFIs, and other requests for information.
• Analyze customer requirements and work with sales to develop a strategy and win themes for each proposal.
• Produce compliant, persuasive, and accurate proposals to win large and strategic accounts.
• Write, edit, and proof technical and persuasive proposal content.
• Work with subject matter experts and executives to research, write, and fact-check content.
• Write and manage content for a proposal knowledge base.
• Champion proposal best practices.
• Review proposal processes and tools and implement improvements based on industry best practices.
• Help triage and track customer requests and support cases assigned to the Customer Trust team.
• Assist with additional marketing and sales support activities as required.
• Work some evenings and weekends if required to meet deadlines.

About you:

• Bachelor’s degree with a major in English, Journalism, Communications, or other related discipline.
• At least 8 years of proposal development experience, including at least 4 years of experience as a proposal manager.
• Work experience at a cloud tech company, SaaS preferred.
• Knowledge of proposal best practices, APMP certification preferred.
• Independent worker who can manage multiple projects without supervision.
• Exceptional writing, editing, and proofreading skills.
• Comfortable with both technical and persuasive writing.
• Excellent verbal and written communication skills.
• Ability to translate complex technical topics into polished and concise writing appropriate to the intended audience.
• Ability to work with and influence all levels of staff—including executives and technical experts—without direct authority.
• Comfortable in a fast-paced environment with tight deadlines and competing priorities.
• Ability to independently research and understand unfamiliar technical concepts.
• Willingness to work irregular hours to meet deadlines.
• Close attention to detail, quality, and accuracy.
• Strong judgement and ability to analyze and handle complex situations.
• Even tempered and calm under pressure.
• Ability to develop and maintain a broad knowledge of Global Relay technology, services, operations, and business strategy.
• Flexibility to take on new assignments and responsibilities as needed.

What you can expect:

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com.