Customer Training Specialist

Canon EMEA; Guildford; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

A leading tech company in Guildford seeks a Customer Training Consultant responsible for delivering effective training programs to customers. The ideal candidate will have at least 2 years of experience in training, excellent presentation skills, and the ability to tailor training to customer needs. This role offers a competitive salary, hybrid working, and various employee benefits.

Benefits

Competitive salaries

25+ days holiday per year

Free private healthcare

Flexible working policy

Access to employee discounts

Qualifications

• Minimum of 2 years' experience working as a trainer in a customer environment.
• Excellent training, presentation and demonstration skills.
• Experience in the design, delivery and evaluation of training courses.

Responsibilities

• Deliver customer training programmes effectively.
• Track and evaluate training effectiveness and student feedback.
• Assist in curriculum development and manage communication programmes.

Skills

Training experience

Presentation skills

E-learning tools

Microsoft Office proficiency

Adaptability in communication

Tools

Adobe Captivate

Job description

One of the most important phases within a customer's journey with Canon is following their investment in new technology solutions and services. The Customer Training Consultant plays a critical role during this period, they are responsible for providing effective training to ensure that our customers get the most out of their investment.

Responsibilities

• Responsible for the effective delivery of customer training programmes to ensure customers have a thorough understanding of the hardware and software solutions they have purchased
• Facilitate delivery and implementation of technology-based training; tailor sessions to the customer and their organization where appropriate.
• Track, report and evaluate the effectiveness of training, assess student feedback; make recommendations for course improvements and additions of new courses or modules to the curriculum.
• Where required, assist in curriculum development. Responsible for the creation and update training tools, courses and new services.
• Ensure high communication standards both internally and externally ensuring expectations are set properly and a positive customer experience is delivered
• For large projects, work with the customer to define and agree assessment & transition, Training and Communications programs. Responsible for managing this work stream and for the successful implementing of the program during project engagement.

Requirements

• Minimum of 2 years' experience working as a trainer in a customer environment
• Excellent training, presentation and demonstration skills.
• Conduct training needs analysis and tailor training plans to meet customers' requirements
• Experience in the design, delivery and evaluation of training courses using a variety of training methods.
• Can demonstrate an ability to adapt communication style and techniques used to ensure that the customer understands the products and solutions being taught and has a positive experience with Canon at every touch point.
• Administer all aspects of a training program, including content, procedure, tools and logistics. Plan and manage communications programmes as part of a large project roll outs
• Proficiency in Microsoft Office applications; Word, Excel, PowerPoint, Outlook
• Competent in e-learning tools such as Adobe Captivate or a similar
• Local language plus business English
• OM Experience (Preferred)
• Experience of working within the print imaging marketplace
• Experience of working with printing technologies and solutions in a Production Print environment
• Production Workflow Solutions, Web to Print Solutions, Variable Data Solutions, Customer Communications Solutions, Colour Management.

What We Offer

• Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Learning & Development - As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance - We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity - We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing - Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount - Up to 38% off products from our Canon store.
• Flexible benefits policy
• Some other Benefits - Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.
• Salary - £34,381 - £36,291
• Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office
• Enjoy hybrid working (3 days in office, 2 from home)
• Benefit from flexible hours, professional development, and a wide range of perks
• Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
• Access a competitive salary, benefits, a generous pension scheme and up to 38% discount on Canon products
• Be part of a company that values sustainability, inclusion, and your personal growth
• Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus and free parking on site

If you are ready to make an impact - we'd love to hear from you.

At Canon, we've been inspiring people to capture and share their world for over 85 years. As a global leader in imaging and innovation, we're driven by bold ideas, collaboration, and a commitment to making a positive impact. We're proud of our diverse, inclusive culture and our philosophy of Kyosei - living and working together for the common good. We welcome applicants from all communities and backgrounds.