Customer Training Developer

AQA; Manchester; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

AQA is seeking a Customer Training Developer to create and design engaging training content that supports their educational mission. This role involves project management and collaboration with stakeholders to ensure effective learning experiences. With a commitment to continuous improvement and customer satisfaction, you will contribute to the development of training programs that make a real difference.

Benefits

25 days annual leave plus Bank Holidays

Access to refurbished offices with amenities

Hybrid working model with flexibility

Almost 50% internal promotions

Qualifications

• Experience designing digital training content.
• Understanding of adult learning theory.
• Strong written and verbal communication skills.

Responsibilities

• Design and develop digital training materials aligned with adult learning theories.
• Collaborate with stakeholders and manage content lifecycles.
• Monitor training effectiveness and maintain content standards.

Skills

Digital training content design

Stakeholder management

Strong communication skills

Project management

Proficiency with digital tools

Understanding of adult learning theory

Job description

At AQA, we’re committed to advancing education and supporting our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year, thanks to our dedicated staff.

Customer Training Developer

Fixed Term Contract until 23rd October 2026

Locations and Salary:

Manchester: £35,100 - £40,510

Guildford: £36,550 - £42,180

Hybrid Working

Are you able to turn complex information into engaging learning experiences? Imagine designing training that supports those shaping the future. This is your chance to create content that makes a real difference. At AQA, we value and support our colleagues from day one:

• 35-hour working week with 2 days onsite and 3 days remote
• 25 days annual leave plus Bank Holidays and Christmas closure days
• Access to refurbished offices with amenities like a gym, games room, and yoga studio in Manchester, and discounted eateries in Guildford
• Almost 50% internal promotions – your journey with AQA can start here

As one of five Customer Training Developers, you’ll design and develop digital training materials aligned with adult learning theories, such as Kolb’s Learning Cycle. You’ll collaborate with stakeholders, manage content lifecycles, and use feedback for continuous improvement. The role is output-focused, requiring adaptability, strong communication, and a clear understanding of customer needs.

What do I need to be successful?

• Experience designing digital training content
• Understanding of adult learning theory
• Strong written and verbal communication skills
• Ability to manage multiple projects and priorities
• Proficiency with new software and digital tools
• Stakeholder management experience

What next?

If you’re ready to shape the future of customer learning, apply now by submitting your CV through the link. Applications close at 23:59 on Sunday, 15th June, but we review applications as they arrive and may close early if we find the right candidate. Interviews will be held face-to-face in Manchester from 16th June. Every application will receive a response.

AQA is an equal opportunity employer committed to fostering an inclusive and diverse workplace where everyone is valued and supported to thrive.

# CRE23

Recruitment Agencies

We have a preferred supplier list. Unsolicited CVs will be treated as a gift, and we are not liable for agency fees.

Full Job Description

Summary

Create, design, and develop customer training content across multiple formats to support our training programs. Role model AQA’s values, contribute to business success, and take responsibility for personal growth. This role is part of the Customer Training Development team, working alongside Customer Training Coordinators and reporting to Training Leads. Knowledge of adult learning design theory, such as the competency cycle and Kolb’s Learning Cycle, is beneficial. The role is output-focused, requiring flexibility and collaboration.

This role has no line management responsibilities. Key activities include project management, designing online training materials, stakeholder management, developing briefing documents, monitoring training effectiveness, and maintaining content lifecycle standards. Excellent communication, organizational, and prioritization skills are essential, along with a customer-focused approach and compliance with policies and legislation.

To succeed, you should be confident in balancing learner and organizational needs, results-driven, collaborative, and committed to continuous improvement and customer satisfaction.