Customer Trainer

RLDatix; United Kingdom; Remote; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare software provider is seeking a UK-based Customer Trainer to deliver online training on their software solutions. This role requires healthcare training experience and an ability to adapt teaching methods to various skill levels. Strong communication skills are essential, along with a commitment to improving patient care through effective training. The position offers a flexible and supportive work environment with comprehensive benefits.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Paid time off

Paid holidays

Qualifications

• Experience as a software trainer, ideally within a healthcare setting.
• Proven ability to conduct virtual training sessions for small groups or individuals.
• Level 3 Award in Education and Training or equivalent ICT training experience.

Responsibilities

• Deliver training courses online across the UK.
• Update training manuals and course content.
• Assess training effectiveness and revise materials as needed.
• Align training with business and client needs.
• Enter training session data into the internal database.

Job description

Customer Trainer | Academy Team | UK | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re looking for a UK-based Customer Trainer to join our Academy team to help deliver expert training on RLDatix Healthcare and Medics software. This role plays a key part in helping our clients get the most value from our solutions, contributing directly to safer patient care.

How You’ll Spend Your Time

• Delivering training courses online to individuals and small groups across the UK
• Updating training manuals and course content in line with the latest software releases
• Assessing training effectiveness and revising materials or delivery methods as needed
• Working with the Academy Team Lead to align training with business and client needs
• Entering training session data and feedback into the internal training database
• Researching and preparing lessons to meet diverse learner needs

What Kind of Things We’re Most Interested in You Having

• Experience as a software trainer, ideally within a healthcare setting
• Experience delivering training using RLDatix Medics products (preferred)
• Proven ability to conduct virtual training sessions for small groups or individuals
• Confidence in delivering clear, engaging instruction to audiences of varying skill levels
• Strong written communication skills to create clear and effective learning materials
• Patience, tact, and adaptability to motivate learners with differing experience levels
• Level 3 Award in Education and Training or equivalent ICT training experience

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.

RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.