Customer Touchpoint Insight Analyst

JR United Kingdom; Slough; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

Wireless Logic is seeking a Customer Touchpoint Insight Analyst to transform customer interactions through data-driven insights. This role involves engaging with stakeholders, applying data analysis, and developing strategies for improving customer experience. You'll join a creative and entrepreneurial team where flexibility and diversity are valued.

Benefits

25 days holiday + up to 5 days additional

Birthday off

Enhanced maternity/paternity leave

Private medical and gym discounts

Cycle scheme and onsite parking

Qualifications

• At least 2 years relevant experience.
• Leadership experience in service departments.

Responsibilities

• Engage with stakeholders across cultures.
• Apply data analysis and statistical skills.
• Develop strategic direction for customer touchpoints.

Skills

Data analysis

Communication

Problem-solving

Attention to detail

Job description

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Customer Touchpoint Insight Analyst, Slough

Client: Wireless Logic Ltd

Location: Slough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

What we’re all about:

Wireless Logic is a multi award-winning, market-leading IoT connectivity business. Our mission is to make IoT management easy for any device, anywhere. With over 14 million IoT subscriptions in 165 countries and partnerships with 50+ mobile networks, we connect you to more than 750 networks worldwide, providing unmatched value across the IoT connectivity chain.

Innovation is in our DNA: We strive to wow our customers through collaboration, innovation, and top customer satisfaction. We offer expertise, stellar support, and flexible, secure connectivity solutions across various sectors including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

Internet of Things (IoT): IoT is everywhere, connecting devices from ordering food to parking solutions. Wireless Logic provides cutting-edge connectivity to ensure devices stay connected seamlessly.

Join Us: We are seeking an Customer Touchpoint Insight Analyst to transform customer interactions through data-driven insights. If you're ambitious and eager to build relationships, apply now!

Your Daily Responsibilities:

• Engage with stakeholders across cultures and groups
• Communicate effectively in English
• Work independently, stay organized, and meet deadlines
• Learn new analytical software
• Influence processes and create clear documentation
• Apply data analysis and statistical skills
• Develop strategic direction for customer touchpoints

Requirements:

• At least 2 years relevant experience
• Leadership experience in service departments
• Ownership of Customer Experience/Service metrics
• Experience working with international teams and managing customer journeys

Preferred Skills:

• Attention to detail and accuracy
• Proactive problem-solving
• Strong communication skills
• Flexibility and adaptability
• Professionalism and confidentiality
• Interest in process improvements
• Self-motivated with high energy
• Results-oriented and organized
• Willingness to work out of hours and travel if needed

Why Join Us?

• Creative, entrepreneurial environment
• Comprehensive training and support
• Valuing diversity, equity, and inclusion

Benefits (UK):

• 25 days holiday + up to 5 days additional
• Birthday off
• Enhanced maternity/paternity leave
• Group pension, private medical, gym discounts, optical cover, sick pay, cycle scheme, onsite parking, online discounts, employee assistance

Application Process:

We review applications within five days. Shortlisted candidates will be contacted for interviews, which may include virtual or face-to-face stages. We accommodate reasonable adjustments during the process.

Work Environment:

Our hybrid model combines office and remote work, promoting flexibility. We foster a diverse, inclusive culture aligned with our global mission.

By applying, you consent to data processing in line with GDPR. Contact us for data rights or questions.