Customer Technology Strategist

SoftwareONE; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Customer Technology Strategist to enhance customer success through strategic technology guidance. This role is ideal for a tech-savvy professional who can bridge the gap between customer needs and innovative solutions. You will collaborate with internal teams to craft tailored solutions, ensuring customers maximize the value of services. If you are passionate about technology and eager to help clients achieve their business objectives, this opportunity offers a dynamic environment where your creativity can thrive and make a significant impact.

Qualifications

• Proven experience in a technical role with customer success focus.
• Strong understanding of cloud solutions and IT asset management.

Responsibilities

• Serve as the primary technology advisor for customers.
• Work with cross-functional teams to ensure service integration.
• Guide customers through service deployment and onboarding.

Skills

Technical Expertise

Customer Success

Account Management

Excellent Communication Skills

Cloud Solutions Understanding

Education

Experience in Enterprise Architecture

Experience in IT Infrastructure

Tools

Microsoft 365

Azure

AWS

Job description

SoftwareONE Customer Technology Strategist in London, United Kingdom

Why SoftwareOne?

Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas. Although all businesses say it, we truly believe in work-life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens.

The role

We are looking for a Customer Technology Strategist to join our team and play a critical role in delivering high-value solutions to our customers. This position is for someone with a strong technical background who can bridge the gap between customer needs and our services, ensuring that customers achieve their business objectives through optimal use of our solutions.

As a Customer Technology Strategist, you will focus on providing strategic guidance to our customers, helping them align their technology environments with our services to drive innovation, scalability, and business growth. You will work closely with both customers and internal teams to craft tailored solutions that maximize customer success, ensuring technical excellence in every aspect of our engagement.

Responsibilities:

1. Strategic Technology Guidance: Serve as the primary technology advisor, aligning customer needs with our services and offering tailored solutions.
2. Cross-functional Collaboration: Work with product, engineering, and support teams to ensure seamless integration of our services within customer environments.
3. Solution Optimisation: Identify opportunities for customers to optimise their IT environments and ensure maximum value from our services.
4. Customer Onboarding & Training: Guide customers through service deployment, ensuring they are equipped with the knowledge and skills to succeed.
5. Technology Roadmap Alignment: Help customers develop long-term technology strategies and align our services with their evolving needs.
6. Renewal & Expansion Strategy: Identify opportunities for expansion within existing accounts by recommending additional solutions or service features that align with customer objectives.
7. Performance Metrics: Define and monitor key performance indicators (KPIs) to assess the effectiveness of customer implementations and outcomes.

What we need to see from you

1. Proven experience in a similar role that combines strong technical expertise (such as in enterprise architecture, cloud computing, or IT infrastructure) with customer success, account management, or a related field.
2. Strong understanding of cloud solutions (e.g., Microsoft 365, Azure, AWS), software licensing, IT asset management, and service-based solutions.
3. Ability to assess customer needs and provide actionable, technology-driven solutions.
4. Excellent communication skills to work with both technical and non-technical stakeholders.
5. Experience collaborating with product, engineering, and support teams to deliver results.

If you're passionate about technology and helping customers succeed, we’d love to hear from you!