Customer Technology Solutions Manager

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Customer Technology Solutions Manager to lead technology initiatives across hotels. In this pivotal role, you will ensure customer satisfaction while managing project plans and budgets. This position requires excellent communication and project management skills, along with a strong background in technology and hospitality. You will act as a trusted partner, balancing strategic goals with the evolving needs of the business. Join a team that values hard work and offers extensive benefits, including hybrid working options and complimentary hotel stays. Embrace this opportunity to make a significant impact in a dynamic environment!

Benefits

Competitive Salary

Bonus

Season Ticket Loans

Technology Save Scheme

Financial Wellbeing Scheme

Subsidised Gym Membership

Private Medical Healthcare

Pension

Complimentary Hotel Stays

Remote Working for up to 12 Days in Europe

Qualifications

• 5 years experience in Technology and service delivery management.
• Experience in hotel/hospitality sector is highly desirable.

Responsibilities

• Lead the team representing Technology in front of hotels and partners.
• Ensure customer satisfaction and project plans are kept on track.

Skills

Communication Skills

Negotiation Skills

Project Management

Organizational Skills

Technical Performance Audits

Education

Bachelor's Degree in Computer Sciences

Master's Degree in Hospitality Management

Tools

Project Management Software

Job description

Social network you want to login/join with:

Customer Technology Solutions Manager, London

Client:

Accor

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

af38be28e697

Job Views:

49

Posted:

11.04.2025

Expiry Date:

26.05.2025

Job Description:

Company Description

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.

Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.

Job Description

As Customer Technology Solutions Manager you will lead the team representing Technology in front of hotels and partners.

Within your scope, you will act as the trusted business partner to ensure:

1. Customer satisfaction is achieved at all times
2. Project plans, budgets, follow ups and third parties are kept informed at all times
3. Follow up, reporting and regular communication to keep all partners aligned with regional and global strategy
4. You are able to balance strategy with occasionally working in a reactive mode to cater to the evolving needs of the business
5. Coordination and project rollout remain on track
6. You act as the ambassador for the brands digital, technology sales, and solutions to enable best practice across the region
7. You are visible across the hotel network to conduct technical performance audits, technical installations reporting on any gaps in the environment or guidelines.
8. You fully participate, implement and support PMO project responsibilities and hotel integrations as required.

Your key stakeholder group:

1. Hotel Operations
2. Hotel Partners and owners
3. Service Providers
4. Technology suppliers (regionally and globally)

Qualifications

1. Bachelors or Masters Degree in Computer Sciences or Hospitality Management
2. 5 years experience in Technology
3. Experience in a similar supporting role and/or service delivery management
4. Experience within the hotel/hospitality sector is highly desirable
5. Additional languages such as French and/or German are also a plus too!
6. Excellent communication, negotiation, organizational & project management skills

Additional Information

To acknowledge your hard work, loyalty and commitment to us, we offer an extensive benefits package; competitive salary, bonus, season ticket loans, technology save scheme, financial wellbeing scheme, subsidised gym membership, private medical healthcare, pension, complimentary hotel stays, hybrid working and additional remote working for up to 12 days anywhere in Europe for the year!

Your Accor experience begins now, so if you are up for a new challenge, and want to be a part of the best, then we want to hear from you!

Your information will be kept confidential according to EEO guidelines.