Customer Technical Support Scientist

ZipRecruiter; York; On-site; GBP 40,000; Full time

Job summary

A pioneering technology company in water treatment is seeking a Customer Technical Support Scientist to deliver expert customer assistance, troubleshoot technical issues, and support colleagues. Offering a salary of £40,000 per year, this full-time role includes 33 days of annual leave and opportunities for growth within a fast-paced, dynamic company. The candidate should have experience in the water or instrumentation sectors and be ready for an exciting challenge.

Benefits

33 days annual leave inclusive of bank holidays

Contributory pension scheme

Company bonus scheme

Qualifications

• Experience within the Water, Environmental, or scientific instrumentation industries.
• Background in customer and client support.

Responsibilities

• Providing expert advice to customers on the telephone, email, and live chat.
• Supporting colleagues by providing scientific advice as required.
• Ensuring excellent service and troubleshooting issues related to software, hardware, and equipment.
• Installing equipment and performing instrument demos, training, and workshops for customers.
• Working with the Business Development Manager to support sales opportunities.
• Undertaking local and international travel as required.

Job description

Job Description

Customer Technical Support Scientist

Salary: £40,000 per year

Full time

Office based - Sand Hutton with travel

Do you have experience of working within the Water, Environmental or scientific instrumentation industries? Do you have a background in customer and client support? Are you ready for a fresh challenge in a new and exciting role? If so then we are looking for you.

The Company

Modern Water is a pioneering and innovative technology company, specialising in membrane water treatment solutions and advanced monitoring products.

We have developed and commercialised cutting-edge technology, focused on monitoring of contaminated water and decontamination of wastewater, making recycling of water more efficient.

We are now looking for an experienced technical support scientist professional to join us in this exciting journey of growth.

The Role

• In this new role you will be responsible for providing expert advice to all of our customers on the telephone, email and live chat.
• You will also support your colleagues by providing scientific advice as required.
• You will work to provide an excellent service at all times ensuring our customers have the best experience, troubleshooting and resolving issues related to software, hardware and equipment.
• You will be responsible for installing equipment and performing instrument demos, training and workshops for customers.
• You will work with the Business Development Manager to provide project based support in gaining new sales opportunities.
• You will undertake local and international travel as required.

If you have previous experience within this field and ready for a new challenge , we would love to hear from you.

Opportunities for role expansion and growth will come as the company continues to evolve.

In addition to joining a fast growing organisation, you will receive £40,000 per annum for this full-time role with 33 days annual leave inclusive of bank holidays, a contributory pension scheme and company bonus scheme.

To apply please send your CV and covering letter by 29th August 2025. Please note that this vacancy may be withdrawn prior to the closing date.

Full job description available on request.

No agencies please.