Customer Technical Support Scientist

Equals One; York; On-site; GBP 40,000; Full time

Job summary

A pioneering technology company in York is looking for an experienced Customer Technical Support Scientist to provide expert customer advice. This role involves troubleshooting, training, and collaborating with sales teams. Ideal candidates have a background in water, environmental science, or scientific instrumentation. The position offers a salary of £40,000, 33 days of annual leave, and additional benefits.

Benefits

33 days of annual leave

Contributory pension scheme

Company bonus scheme

Qualifications

• Experience in Water, Environmental, or scientific instrumentation industries.
• Background in customer and client support.
• Ability to travel locally and internationally.

Responsibilities

• Provide expert advice to customers via phone, email, and live chat.
• Support colleagues with scientific advice as needed.
• Ensure excellent customer service by troubleshooting issues.
• Install equipment and conduct demos, training, and workshops.
• Collaborate to support new sales opportunities.

Skills

Experience in customer support

Troubleshooting skills

Communication skills

Scientific knowledge

Job description

Customer Technical Support Scientist

Salary: £40,000 per year

Full time
Office based - Sand Hutton with travel

Modern Water is a pioneering and innovative technology company, specialising in membrane water treatment solutions and advanced monitoring products.

We are looking for an experienced technical support scientist to join our team in York. The ideal candidate will have experience in the Water, Environmental, or scientific instrumentation industries, with a background in customer and client support.

Responsibilities include:

1. Providing expert advice to customers via phone, email, and live chat.
2. Supporting colleagues with scientific advice as needed.
3. Ensuring excellent customer service by troubleshooting and resolving issues related to software, hardware, and equipment.
4. Installing equipment and conducting demos, training, and workshops for customers.
5. Collaborating with the Business Development Manager to support new sales opportunities.
6. Traveling locally and internationally as required.

If you have relevant experience and are seeking a new challenge, we would love to hear from you. Opportunities for growth and role expansion are available as the company evolves.

In addition to a salary of £40,000 per annum, benefits include 33 days of annual leave (including bank holidays), a contributory pension scheme, and a company bonus scheme.

To apply, please send your CV and cover letter by 29th August 2025. Note that the vacancy may be withdrawn before the closing date.

Full job description available upon request.