Customer Technical Lead - Quality & Food Safety

Muntons Plc; Stowmarket; On-site; GBP 50,000 - 70,000; Full time

Job summary

Muntons Plc in the United Kingdom seeks a Customer Technical Lead – Quality & Food Safety to guide technical responses, regulatory updates, and documentation across the business.

You will manage customer inquiries, maintain controlled technical documentation, and collaborate with procurement and operations to ensure supplier data and audits meet high standards.

This role combines technical expertise with strong stakeholder relationships to protect product integrity and customer confidence.

Qualifications

• Minimum of 5 years’ experience within food manufacturing or processing.
• Experience in Technical, Quality, Regulatory or Compliance roles with customer interaction.
• Strong understanding of food legislation and customer standards.
• Experience managing specifications, declarations, and customer requests.
• Familiarity with ISO 9001, FSSC 22000 and related certifications.
• Experience using SAP and technical databases.

Responsibilities

• Manage technical enquiries, questionnaires, and information requests within agreed timescales.
• Build relationships with customers by providing professional technical support.
• Monitor changes in food legislation and assess impact on products and processes.
• Prepare and maintain specifications, declarations, certificates, and compliance statements.
• Collaborate across departments to gather information and communicate regulatory updates.
• Track customer technical requests and identify improvement opportunities.

Skills

Customer interaction

Technical knowledge

Food safety

Regulatory compliance

Documentation

Stakeholder management

SAP

Technical databases

Tools

SAP

Technical databases

Job description

Help Shape Compliance, Build Customer Confidence, and Support Product Excellence

Are you passionate about food safety, regulatory compliance, and maintaining the highest technical standards? Do you enjoy working with customers, suppliers, and internal teams to ensure accurate information and exceptional service?

We are looking for a Customer Technical Lead – Quality & Food Safety to join our team and play a key role in supporting our customers, products, and compliance activities across the business.

This is an exciting opportunity for an experienced technical professional who thrives in a food manufacturing environment and enjoys combining technical expertise with strong customer and stakeholder relationships.

What You'll Be Doing

Customer Technical & Regulatory Support

As a key technical contact for customers, you will:

• Manage technical enquiries, questionnaires, and information requests, ensuring accurate responses are provided within agreed timescales.
• Build strong relationships with customers by providing professional technical support and guidance.
• Monitor changes in food legislation, regulatory requirements, and customer standards, assessing their impact on products, ingredients, and business processes.
• Prepare and maintain technical documentation including specifications, declarations, certificates, and compliance statements.
• Collaborate with colleagues across departments to gather information, communicate regulatory updates, and ensure customer requirements are effectively met.
• Track and analyse customer technical requests, identifying trends and opportunities to improve systems, processes, and response times.

Technical Documentation & Supplier Compliance

You’ll also play a vital role in maintaining the integrity of our technical information by:

• Managing and maintaining accurate, controlled, and up-to-date technical documentation and databases.
• Working closely with Procurement to obtain, review, and maintain supplier technical and compliance information.
• Following up on outstanding documentation and escalating gaps where appropriate.
• Ensuring records and documentation meet customer, regulatory, certification, and audit requirements.
• Providing technical information and documentation to support customer, certification, and third‑party audits.
• Identifying opportunities to enhance document control, information management, and compliance processes across the business.

What We’re Looking For

We are keen to hear from candidates who can demonstrate:

• A minimum of 5 years’ experience within food manufacturing or food processing.
• Experience working in a Technical, Quality, Regulatory, or Compliance role, ideally with customer interaction.
• A strong understanding of food legislation, regulatory requirements, and customer technical standards.
• Practical knowledge of certification schemes such as:
  • ISO 9001
  • FSSC 22000
  • Organic
  • Halal
  • Kosher
  • Feed certifications
• Experience managing technical specifications, declarations, and customer information requests.
• Experience using SAP and technical database systems.
• Excellent organisational skills with strong attention to detail.
• The ability to build effective relationships across departments and with external stakeholders.
• A proactive approach to problem‑solving and continuous improvement.

Why Join Us?

This is a fantastic opportunity to become a key part of a business committed to quality, compliance, and customer excellence. You will work with experienced colleagues, develop your technical expertise, and help ensure our products continue to meet the highest industry and customer standards.

If you’re looking for a role where your technical knowledge can make a real impact, we’d love to hear from you.