Customer Technical Advisor

Johnson Controls; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global leader in smart building solutions is seeking a Technical Support Advisor in Manchester. This role involves providing technical support for security system issues and ensuring high-quality customer service. Ideal candidates should be passionate problem solvers with strong communication skills. The position offers competitive salary, flexible leave, and career development opportunities.

Benefits

Competitive salary

25 days of annual leave

Pension plan

Life assurance

Employee assistance program

Qualifications

• An interest in problem-solving and excellent communication skills are essential.
• Ability to convey technical information to a non-technical audience is required.

Responsibilities

• Diagnose and troubleshoot security alarm faults.
• Deliver excellent customer service to external residential and commercial customers.
• Assist field engineers to ensure remote connectivity to alarm systems.

Skills

Problem-solving

Communication skills

Technical information conveyance

Job description

Overview

Technical Support Advisor – Join Our Dynamic Team!

At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet.

We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system.

We provide ongoing training, job security, and career development within a business that offers opportunities locally, nationally, and globally.

Benefits

What we offer

• Competitive Salary: Reflecting your skills and experience.
• Genours & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development: Extensive opportunities for growth and advancement.

Responsibilities

How will you do it

In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.

You will:

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

Qualifications

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills:

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience

Preferred Skills:

• Experience in technical problem-solving
• Experience providing customer service over the phone
• Background in customer service

If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!