Customer Tech Support Team Leader

Quickline Communications Limited; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading broadband provider in the UK is seeking a Customer Tech Support Team Leader. This role involves leading a team to provide exceptional technical support, managing escalated issues, and championing customer needs. The ideal candidate will have strong leadership skills and experience in troubleshooting broadband-related problems. Competitive benefits include a pension plan, health scheme, and generous leave policies.

Benefits

Pension – 5% employer / 5% employee contribution

WPA Health Scheme

25 days annual leave + bank holidays

High Street Shopping Discount Scheme

Free Parking on site

Regular Lunch & Learns

Social Events

Thank Q Awards

Qualifications

• Strong leadership skills with experience managing a technical support team.
• Excellent communication and coaching abilities to drive team performance.
• Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues.
• Ability to manage escalated technical issues and ensure effective resolution.
• Passionate about delivering exceptional customer experiences.

Responsibilities

• Lead and develop a team of technical support advisors.
• Champion customer needs across the business.
• Collaborate with other teams to enhance service quality.

Skills

Leadership skills

Communication abilities

Troubleshooting broadband issues

Managing escalated issues

Customer experience focus

Job description

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for a Customer Tech Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support.

Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts a smile on your face, then we would love to find out more about you.

This role operates on a rota covering 7 days per week, between 8 am and 8 pm, once training is completed.

Here's why you will love this role....

• Lead and develop a team of technical support advisors
• Make a real impact by championing customer needs across the business
• Work in a fast-paced environment where no two days are the same
• Collaborate with engineering, operations, and product teams to enhance service quality
• Be part of a company that values innovation and customer satisfaction
  
  

Here's why you will be great at this role....

• Strong leadership skills with experience managing a technical support team
• Excellent communication and coaching abilities to drive team performance
• Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues
• Ability to manage escalated technical issues and ensure effective resolution
• Passionate about delivering exceptional customer experiences and driving improvements
  
  

The Benefits…

• Pension – 5% employer / 5% employee contribution.
• WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
• Social Events – Summer and Christmas parties etc.
• Thank Q Awards – Monthly £50 winner, yearly £500 winner.
  
  

… and more.

Please note: Unfortunately, we can’t offer visa sponsorship.

#CustomerSupport #TechCustomerSupport #FirstLineSupport

Note to agencies –

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.