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Customer Team Member Post Office Counter Clerk

AF Blakemore & Son Ltd

Stoke-on-Trent

On-site

GBP 10,000 - 15,000

Part time

4 days ago
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Job summary

A leading company in the UK is looking for a part-time Customer Team Member / Post Office Counter Clerk to provide exceptional customer service at SPAR stores in Stoke-on-Trent. You will assist in maximizing sales and ensuring positive customer experiences while managing store operations. Benefits include paid holiday, employee discounts, and opportunities for development within a supportive environment.

Benefits

Paid holiday exceeding statutory entitlements
Skills development opportunities
Generous staff discounts
Free tea & coffee
Access to wellbeing support
Company pension scheme
Life insurance options

Qualifications

  • Experience in retail or Post Office roles preferred.
  • Understanding of retail legislation.
  • Experience with ‘Challenge 25’ policy is desirable.

Responsibilities

  • Greet customers warmly and assist them in finding items.
  • Process purchases efficiently and upsell products.
  • Manage stock and maintain cleanliness.

Skills

Customer Service
Attention to Detail
Reliability
Team Player
Cash Handling

Job description

Social network you want to login/join with:

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Client:

AF Blakemore & Son Ltd

Location:

Stoke-on-Trent, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

4cc42b73eb0a

Job Views:

6

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Min of 16 Hours per week, (possibility of more when store needs)

Flexible shifts, including early mornings, evenings, and weekends

We have an exciting opportunity for a Customer Team Member / Post Office Counter Clerk (18+). As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the store's continuous improvement, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’. You must be willing to train as a Post Office Counter Clerk.

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began in 1917 as a counter-service grocery store and has grown into a company owning 260 SPAR convenience stores and employing over 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always seeking innovative ways to create a point of difference. Food and drink are our core, and today our business includes retail, food service, and wholesale distribution divisions.

Key Tasks/Responsibilities:

Customer Service:

  • Greeting customers warmly and friendly.
  • Answering inquiries about products and services, assisting customers in finding items.
  • Processing purchases efficiently and accurately at the tills, maintaining positive service.
  • Upselling products and highlighting offers to maximize sales.

Store Operations:

  • Managing stock: checking deliveries, stocking shelves, maintaining cleanliness, rotating stock for freshness.
  • Completing tasks like date checking, stock checks, price changes, promotional displays.
  • Following all company policies and procedures.

Key Skills/Knowledge:

  • Previous experience in retail or Post Office roles preferred.
  • Reliable, attentive to detail, able to follow instructions.
  • Understanding of retail legislation and ability to assist with compliance.
  • Ideas for delivering excellent customer service and business growth.
  • Experience with ‘Challenge 25’ policy is desirable.
  • Enthusiastic team player and independent worker.
  • Cash handling experience is a plus but not essential.

What's in it for you?

Excellent benefits including:

  • Paid holiday, maternity, and paternity leave exceeding statutory entitlements.
  • Skills development in a supportive, diverse culture.
  • Experience in a high-volume, fast-paced store.
  • Generous staff discounts (excluding alcohol & cigarettes).
  • Opportunities for internal promotion.
  • Free tea & coffee.
  • Early access to wages through ‘EarlyPay’.
  • Access to payslips and rotas online.
  • Wellbeing support including counseling and legal advice.
  • Company pension scheme.
  • Life insurance: 1x annual salary, up to 6x with pension scheme.
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