Customer Team Member - Post Office Counter Clerk

TN United Kingdom; Cardiff; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Customer Team Member/Post Office Counter Clerk to enhance customer experiences at their Cardiff location. This role offers flexible shifts and the opportunity to work in a dynamic environment. You will be responsible for greeting customers, processing purchases, and managing stock, all while contributing to a positive store atmosphere. With a strong focus on customer service and operational excellence, this position is ideal for those looking to develop their skills in a supportive and innovative retail setting. Join a company that values its employees and offers numerous benefits, including generous discounts and wellbeing support.

Benefits

Generous staff discount

Holiday, Maternity, and Paternity leave

Free Tea & Coffee

Company Pension Scheme

Life Insurance

Wellbeing support

Qualifications

• Previous experience in a similar role or industry, especially Post Office, is preferred.
• Understanding of retail legislative responsibilities and compliance skills.

Responsibilities

• Greeting customers and assisting with inquiries about products.
• Managing stock and maintaining cleanliness in the store.
• Processing purchases efficiently through the tills.

Skills

Customer Service

Attention to Detail

Cash Handling

Retail Compliance

Teamwork

Education

Experience in Retail

Job description

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Client:

AF Blakemore & Son Ltd

Location:

Cardiff, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

503bf4957efb

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Min of 20 Hours per week, (possibility of more when store needs)

Flexible shifts, including early mornings, evenings, and weekends

We have an exciting opportunity for a Customer Team Member / Post Office Counter Clerk (18+). As a Customer Team Member at SPAR Hoo, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks to contribute to the continuous improvement of the store, ensuring great customer service through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’. You must be willing to train as a Post Office Counter Clerk.

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began in 1917 as a counter-service grocery store and has grown into a company owning 260 SPAR convenience stores with over 7,000 employees and a turnover of £1.3 billion. As one of the UK's largest convenience retailers, we are always seeking innovative ways to create a point of difference. Food and drink are central to our business, which now includes retail, food service, and wholesale distribution divisions.

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting in locating items.
• Processing purchases efficiently and accurately through the tills, maintaining positive service.
• Upselling products and highlighting offers to maximize sales.

Store Operations:

• Managing stock: checking deliveries, stocking shelves, maintaining cleanliness, and rotating stock for freshness.
• Completing tasks like date checking, stock and gap checking, price changes, promotional displays, and other duties as assigned.
• Adhering to all company policies and procedures.

Key Skills/Knowledge:

• Previous experience in a similar role or industry, especially Post Office, is preferred.
• Reliability and excellent attention to detail.
• Understanding of retail legislative responsibilities and compliance skills.
• Ability to contribute ideas for customer service and business improvement.
• Experience with ‘Challenge 25’ policy is desirable.
• Keen, enthusiastic, and able to work independently or in a team.
• Cash handling experience is preferred but not essential.

What's in it for you?

Benefits include:

• Holiday, Maternity, and Paternity leave and pay exceeding statutory entitlements.
• Opportunities to develop skills in a supportive, diverse culture.
• Experience in a fast-paced convenience store environment.
• Generous staff discount (excluding alcohol & cigarettes).
• Promotion of internal candidates.
• Free Tea & Coffee.
• Early access to your pay through ‘EarlyPay’.
• Access to payslips and rotas via HR/Payroll portal.
• Wellbeing support including emotional, legal, and financial advice.
• Company Pension Scheme.
• Life Insurance: 1x Annual Salary, 6x with Pension Scheme.