Customer Team Member (nights)

AF Blakemore & Son Ltd; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading retail company in Northampton is looking for a Customer Team Member to work nights. This role involves providing exceptional customer service and supporting store operations. Ideal candidates will have prior experience in retail, a keen attention to detail, and a positive mindset. Competitive benefits include holiday pay, employee discounts, and wellbeing support.

Benefits

Holiday pay

Generous staff discount

Access to wellbeing support

Company Pension Scheme

Free Tea & Coffee

Qualifications

• Previous experience in a similar role preferred.
• Ability to follow instructions with excellent attention to detail.
• Keen and enthusiastic approach to working both in a team and independently.

Responsibilities

• Greeting customers in a friendly manner.
• Answering inquiries about products and services.
• Processing customer purchases efficiently.

Skills

Customer Service

Attention to Detail

Understanding of Retail Responsibilities

Teamwork

Cash Handling

Job description

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Customer Team Member (nights), Northampton

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Client:

AF Blakemore & Son Ltd

Location:

Northampton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6e79d1cbac04

Job Views:

11

Posted:

01.08.2025

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Job Description:

Customer Team Member Nights (18+) SPAR Westbridge.

Min of 32 p/w - possibly more hours when the store needs.

22:30pm-6:30am.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Westbridge, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities:

Customer Service:

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
• Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Sleaford SPAR store
  Store Operations:
• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.
  
  

Key Skills/Knowledge:

• Previous experience in a similar role and/or industry is preferred
• Reliably follows instructions and procedures with excellent attention to detail
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward
• Experience of using a ‘Challenge 25’ policy desirable
• Keen and enthusiastic approach to working both in a team and independently
• Previous cash handling experience is preferred but not essential
  
  

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Gain hands-on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 246 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.