Customer Team Member

TN United Kingdom; Walton On The Hill; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking dedicated Customer Team Members to join their friendly team in Walton on the Hill. This role offers a unique opportunity to provide exceptional service while engaging with customers and supporting your colleagues. With a commitment to inclusivity and personal development, you will enjoy comprehensive training and a range of benefits including generous discounts, a pension scheme, and virtual healthcare services. If you have a genuine passion for customer care and are looking for a role that values your contributions, this position could be the perfect fit for you.

Benefits

30% discount on Co-op products

10% employer pension contributions

Wagestream money management app

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

YuLife app rewards

Full, paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships.
• A positive approach to change and problem solving.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Ensure the store is safe and legal by keeping shelves stocked.
• Support your local community by getting involved in activities.

Skills

Customer Service

Problem Solving

Communication Skills

Flexibility

Education

None required

Job description

Social network you want to login/join with:

Customer Team Member, Walton on the Hill

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Client:

Co-op

Location:

Walton on the Hill, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

2eaae9e718b9

Job Views:

17

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Working pattern: Shifts to cover 5pm-11pm on Wednesdays and Saturdays, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Provide friendly and thoughtful service – put customers first: respond to queries, champion Co-op products and Membership, and deliver a great shopping experience.
• Support your store colleagues to solve problems for customers and members.
• Ensure the store is safe and legal – keep shelves stocked, and check prices, dates, and temperatures.
• Help introduce new products and services – make changes feel natural, sharing experiences with colleagues.
• Support your local community by getting involved in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife – an app rewarding you for healthy behaviour with discounts and vouchers.
• Full, paid training and support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments, where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting communities. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to disabled candidates who meet minimum criteria. We will ask if you'd like to be considered under this scheme when you apply. If invited to participate in the recruitment process, we’ll ask if you need any reasonable adjustments to enable participation.