Customer Team Member

Blakemore Trade Partners; Wales; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Staff Discount

Staff Lottery

Company Pension Scheme

Cycle to Work Scheme

Long Service Awards

Life Cover

Health Cash Plan

Employee Volunteering opportunities

Job summary

SPAR Bettws Customer Team Member role at A.F. Blakemore & Son Ltd offers 15 hours per week on a rota. You will support store management and create a positive customer experience, assisting in maximising sales while performing till duties and stock tasks in a busy SPAR store.

The position emphasizes excellent customer service, teamwork, and adherence to store policies, with benefits and development opportunities outlined by the retailer.

Qualifications

• Previous experience in a similar role preferred.
• Excellent attention to detail.
• Understanding of retail legislation responsibilities.
• Ability to contribute ideas for delivering exceptional customer service.
• Experience with the Challenge 25 policy desirable.
• Keen and enthusiastic approach to working in a team and independently.
• Cash handling experience preferred.

Responsibilities

• Greet customers in a friendly and welcoming manner.
• Process purchases at tills accurately and efficiently.
• Upsell products and highlight multi-buy offers.
• Manage stock: deliveries, shelving, freshness, and stock rotation.
• Complete price changes and promotional displays as required.
• Adhere to all company policies and procedures.

Skills

Customer service

Cash handling

Upselling

Teamwork

Attention to detail

Policy compliance

Retail knowledge

Tools

POS systems

Stock management systems

Job description

Thurs 5pm-10pm, Fri 3pm-8pm, Sat 12pm-5pm

More hours available for sick and holiday cover

Role overview

Customer Team Member (18+) SPAR Bettws

15 hours

Various Shifts on a rota basis

Thurs 5pm-10pm, Fri 3pm-8pm, Sat 12pm-5pm

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Bettws, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities

Customer Service

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
• Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Bettws SPAR store

Store Operations

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.

Key Skills/Knowledge

• Previous experience in a similar role and/or industry is preferred
• Reliably follows instructions and procedures with excellent attention to detail
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward
• Experience of using a ‘Challenge 25’ policy desirable
• Keen and enthusiastic approach to working both in a team and independently
• Previous cash handling experience is preferred but not essential

What's in it for you?

• Excellent benefits package including:
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development
• Gain hands‑on experience in a high volume, fastpaced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24/7 access to your payslips and Rotas via HR/Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• NEST pension scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Extra Holidays - Purchase Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

About Us

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family-run grocery store has grown into one of the UK’s largest privately owned businesses, employing circa 6,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.

Today, we operate at the heart of communities across the UK, with over 300 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.

SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.

Inclusive environment

as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Department

Retail SPAR jobs (inc Greggs/Subway) Customer Team Member

Contract type

Permanent

Hours

15 hrs p/w

Salary

Up to £12.75 p/hr (depending on age)

Benefits

• Staff Discount
• Staff Lottery
• Company Pension Scheme
• Savings Scheme
• Long Service Awards
• Cycle to Work Scheme
• Staff Social Fund
• Life Cover
• Health Cash Plan
• Employee Volunteering opportunities

Closing date for applications

15th October, 2026