Customer Team Member

Co-op; Tonbridge and Malling; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail chain, Co-op, is looking for Customer Team Members. This role involves providing excellent service on tills and shop floors, restocking shelves, and engaging with the community. Co-op offers a flexible working environment, comprehensive training, and a range of benefits including discounts and healthcare services.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

Virtual healthcare services

31 days of holiday

Full, paid training

Qualifications

• A genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to enhance customer experience.
• Support colleagues to solve problems for customers and ensure store safety.
• Participate in local community activities.

Skills

Great people skills

Positive approach to change

Flexibility

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities will include providing great service on the tills and shop floor, re-stocking shelves, and cleaning up spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. We promise to take care of you by supporting your physical, mental, and financial wellbeing, along with market-leading policies for life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

What you'll do

• Provide friendly and thoughtful service – respond to queries, promote Co-op products and Membership, and ensure a great shopping experience.
• Support your store colleagues to solve problems for customers and members.
• Ensure the store is safe and compliant – keep shelves stocked, and monitor prices, dates, and temperatures.
• Assist in introducing new products and services, sharing experiences with colleagues.
• Support your local community by participating in activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. Our stores aim to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme, offering interviews to qualified disabled candidates who apply through the scheme. When you apply, we’ll ask if you want to be considered under this scheme and if you need any reasonable adjustments for the recruitment process.