Customer Team Member

Blakemore Trade Partners

Stourbridge

On-site

GBP 1,449,000 - 2,064,000

Full time

2 days ago

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Benefits offered by this job

Holiday leave

Staff discount

Pension scheme

Life insurance

Cycle to work

Long service awards

Wellbeing support

Early pay

Job summary

SPAR Lawnswood at A.F. Blakemore & Son Ltd is seeking a Customer Team Member (18+) to cover 16 hours per week, with shifts across 6:30am–10pm, Sunday to Saturday. You will help store management, provide excellent customer service, and support stock and promotions.

18+; permanent contract. £12.75 per hour or less depending on age. The role involves greeting customers, tills, stock checks, price updates, and following company procedures.

Qualifications

Previous experience in a similar role preferred.
Ability to work accurately and efficiently.
Friendly and proactive approach.
Able to work as part of a team.

Responsibilities

Greet customers warmly and assist with inquiries.
Process purchases at tills accurately.
Stock shelves and assist with deliveries.
Follow promotional displays and price changes.
Adhere to company policies.

Skills

Customer service

Attention to detail

Cash handling

Teamwork

Flexible shifts

Stock replenishment

Tools

Cash register

POS system

Job description

Customer Team Member (18+) SPAR Lawnswood

16 hours possibly more to cover sick and holiday

18+

Various shifts 6:30am-10pm Sunday-Saturday

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Lawnswood, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks/Responsibilities:

Customer Service:

Greeting customers in a friendly and welcoming manner.
Answering customer inquiries about products and services and assisting customers in finding the items they need.
Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our LawnswoodSPAR store

Store Operations:

Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
Adhering to all company policies and procedures and processes.

Key Skills/Knowledge:

Previous experience in a similar role and/or industry is preferred
Reliably follows instructions and procedures with excellent attention to detail
Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
Ability to contribute ideas for delivering exceptional customer service and driving the business forward
Experience of using a ‘Challenge 25’ policy desirable
Keen and enthusiastic approach to working both in a team and independently
Previous cash handling experience is preferred but not essential

What's in it for you?

Excellent benefits package including:
Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
Develop your skills and capability in a highly supportive and multi-diverse culture
Gain hands‑on experience in a high volume, fast paced convenience store
Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
Proactive promotion of internal candidates
Free Tea & Coffee
Early access to your pay through ‘EarlyPay’
24/7 access to your payslips and Rotas via HR/Payroll portal
Wellbeing support – access to emotional support, counselling, legal and financial advice
Company Pension Scheme
Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
Cycle to work - Bicycle purchase scheme
Long Service Awards

About us:

At A.F. Blakemore & Son Ltd, we’re proud of our heritage, but even more excited about our future. What started in Wolverhampton in 1917 as a small, family‑run grocery store has grown into one of the UK’s largest privately owned businesses, employing over 5,000 people and generating a turnover of £1.2 billion. We combine the strength of a global brand, while maintaining the values of a family business. We’re constantly evolving, always looking for new and better ways to serve our customers and support our colleagues, making this an exciting place to build your career.

Today, we operate at the heart of communities across the UK, with 243 SPAR convenience stores and a thriving business spanning retail, food service, and wholesale distribution. Food and drink remain at the core of everything we do, driving our passion for quality, innovation, and exceptional customer experiences.

SPAR is the world’s largest international food retail chain, encompassing more than 13,800 stores in 48 countries. With more than 2,600 stores and a turnover in excess of £3 billion, SPAR is also the UK’s leading convenience store group. Being a ‘symbol’ group means that individual SPAR members retain their independence but enjoy the many benefits of being a part of a global brand.

Inclusive environment: as a Disability Confident Committed employer we are dedicated to creating a fair, inclusive workplace for all. We offer a Guaranteed Interview Scheme for candidates with disabilities who meet the minimum criteria for the role.

Contract type

Permanent

Hours

16 p/w- more when needed

Pay

Up to £12.75 p/hr (depending on age)

Benefits