Customer Team Member

Co-op; Stirling; On-site; GBP 11,000 - 20,000; Full time

Job summary

Join Co-op as a Customer Team Member and be part of a friendly team committed to helping customers. Enjoy competitive benefits including a 30% discount on products, a generous pension scheme, and full training. We welcome diverse applications and aim to create inclusive workplaces.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% contributions

31 days holiday (pro rata for part-time)

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships.
• Positive attitude towards change.

Responsibilities

• Provide friendly service at tills and shop floor.
• Restock shelves and maintain store safety.
• Engage with local community activities.

Skills

People skills

Problem-solving

Flexibility

Job description

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll enjoy amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Full, paid training is provided. You can apply for this role using your mobile device (no CV needed!).

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing excellent service at the tills and on the shop floor, restocking shelves, and cleaning spillages. We focus on making things fairer for our members and communities, and support your physical, mental, and financial wellbeing with market-leading policies.

What you'll do

1. Provide friendly and thoughtful service—responding to queries, promoting Co-op products and Membership, and ensuring a great shopping experience.
2. Support your store colleagues to solve problems for customers and members, making everyone's day better.
3. Maintain store safety and legality—ensure shelves are stocked, prices, dates, and temperatures are accurate.
4. Assist in introducing new products and services, sharing experiences with colleagues.
5. Engage with the local community through activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills and the ability to build positive relationships.
• A positive attitude towards change and problem solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream—access a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part-time staff).
• Virtual healthcare services covering GP appointments, eye care, mental health, nutrition, and fitness.
• 24/7 employee assistance service.
• Full paid training and support for your development and career growth.
• Rotas shared three weeks in advance and accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to build diverse teams. We celebrate differences and ensure our stores are inclusive environments where colleagues can reach their full potential. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, offering interviews to eligible disabled candidates. Please indicate if you'd like to be considered under this scheme when you apply.