Customer Team Member

TN United Kingdom; Penkridge; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking Customer Team Members to join their friendly team. This role involves providing exceptional service to customers while performing various tasks around the store, including working in the in-store bakery. With flexible shifts and a commitment to employee wellbeing, this position offers a supportive environment where you can thrive. Enjoy a range of benefits such as a generous holiday allowance, virtual healthcare services, and a pension scheme. If you have a passion for customer service and want to make a positive impact in your community, this opportunity is perfect for you.

Benefits

30% Rabatt auf Co-op Produkte

10% Rabatt auf andere Marken

Pensionsscheme mit bis zu 10% Arbeitgeberbeitrag

Wagestream - Geldmanagement-App

31 Tage Urlaub

Virtuelle Gesundheitsdienste

24/7 Mitarbeiterunterstützungsdienst

YuLife - Belohnungen für gesundes Verhalten

Vollzeit bezahlte Schulung

Fahrrad-Leasing-Programm

Qualifications

• Genuine care for customer needs and great people skills.
• Positive approach to change and problem-solving.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Ensure the store is safe and legal by keeping shelves stocked.
• Support local community activities and events.

Skills

Kundenservice

Teamarbeit

Flexibilität

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Job description

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Working pattern:

Varied shifts including afternoons, late evenings (store closing), and weekends, to be discussed at interview. The role will also include working in our in-store bakery.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

About the role:

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do:

1. Provide friendly and thoughtful service – respond to queries, champion Co-op products and Membership, work in our in-store bakery, and deliver a great shopping experience.
2. Work together to make everyone's day better – support store colleagues to solve problems for customers and members.
3. Ensure the store is safe and legal – keep shelves stocked, and ensure prices, dates, and temperatures are correct.
4. Help introduce new products and services – make changes feel natural, sharing experiences with colleagues so everyone learns together.
5. Support your local community – get involved in activities and events!

This job would suit people who have:

1. A genuine care for the needs of customers and members.
2. Great people skills, with the ability to build positive relationships with customers and colleagues.
3. A positive approach to change and problem-solving.
4. The flexibility to work a range of different shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands.
8. Full, paid training and dedicated support for your personal development and career progression.
9. Rotas shared three weeks in advance and accessible on your phone.
10. Cycle-to-work scheme.

Building an inclusive workplace:

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.