Customer Team Member

TN United Kingdom; Norwich; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking Customer Team Members to provide exceptional service and support to customers. This role offers flexible shifts, paid training, and a range of benefits including a generous holiday allowance and discounts on products. You'll be part of a friendly team dedicated to enhancing the shopping experience while engaging with the community. Join a workplace that values inclusivity and personal development, where your contributions can make a real difference in the lives of customers and colleagues alike.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with up to 10% employer contributions

Wagestream app for early pay access

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Paid training and support for personal development

Cycle-to-work scheme

Rota sharing three weeks in advance

Qualifications

• Genuine care for customer and member needs.
• Great people skills and ability to build positive relationships.

Responsibilities

• Provide friendly service, responding to queries and promoting products.
• Support colleagues to solve problems and improve shopping experience.

Skills

Customer Service

Problem Solving

Flexibility

People Skills

Job description

Social Network Login/Join

Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10:15pm), and weekends, to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

Must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll receive benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities will include providing great service at the tills and on the shop floor, re-stocking shelves, and cleaning spillages.

At Co-op, we focus on fairness for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies to help you through various life events.

What you'll do

• Provide friendly and thoughtful service, putting customers first, responding to queries, and promoting Co-op products and Membership.
• Support your colleagues to solve problems and improve the shopping experience.
• Ensure store safety and legality by maintaining stock, prices, dates, and temperatures.
• Assist in introducing new products and services, sharing experiences with colleagues.
• Get involved in community activities and events.

This job would suit people who have

• A genuine care for customer and member needs.
• Great people skills and the ability to build positive relationships.
• A positive attitude towards change and problem-solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products, plus 10% discounts on other brands (increasing to 20% on payday weekends).
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a portion of your pay as you earn.
• 31 days of holiday (including bank holidays, pro-rata for part-time staff).
• Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• YuLife app rewarding healthy behavior with discounts and vouchers.
• Paid training and support for personal development and career growth.
• Rota sharing three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve.

If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme and will offer an interview to qualified disabled candidates applying through the scheme. We will ask if you'd like to be considered under this scheme and if you need any reasonable adjustments during the process.