Customer Team Member

CO-OP; Looe; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

30% discount on Co-op products in‑shop

Flexible pay access to earned wages

Pension scheme with employer contribs

31 days holiday (pro rata for part‑tim

GP access 24/7 and support program

Cycle-to-work scheme

Career training and development

Job summary

Co-op is seeking Customer Team Members to join our local store and provide friendly, helpful service to customers each day. You may work in the post office, bakery, or assist with online order pick and pack. You’ll help keep shelves stocked and promote Co-op membership, becoming a familiar face in the community.

You will join a supportive team, work flexibly across shifts, and contribute to a positive shopping experience while upholding store standards and customer satisfaction.

Qualifications

• Experience in customer service is beneficial but not essential.
• A friendly, helpful approach and a can-do attitude.
• Willingness to work flexible shifts, including weekends.
• Interest in retail and helping customers in a busy store environment.

Responsibilities

• Deliver friendly and helpful service on the shop floor and tills.
• Keep shelves stocked, check prices and dates, and maintain stock accuracy.
• Support store operations and contribute to a great shopping experience.

Skills

Customer service

Teamwork

Flexible availability

Interest in retail

Job description

Working pattern: Closing shifts from 2pm to 10:15pm. Will include at least 1 weekend shift which will require flexible availability. Additional availability can be discussed at interview.

Full, paid training provided

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you’ll play a key role in making life easier for our customers.

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life’s big moments

A place you’ll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.