Customer Team Member

Co-op Digital; Lerwick; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Full training

30% discount on Co-op products

Pension scheme

Holiday entitlement

GP access 24/7

Cycle-to-work

Job summary

Co-op Lerwick is seeking Customer Team Members to join our friendly store team. You’ll work on the shop floor and tills, helping customers and keeping shelves stocked, with a focus on great service.

This part-time role (21 hours per week) includes regular overtime and permanent contract, with full training provided. Roles may involve post office, bakery, or online order picking, and contribute to community engagement and Co-op membership promotion.

Qualifications

• Excellent customer service and communication skills.
• Willing to work flexible shifts, including early mornings, weekends.
• Interest in retail in a busy store environment; experience not required.

Responsibilities

• Deliver friendly, thoughtful service on the shop floor and tills.
• Keep shelves stocked and prices and dates accurate.
• Support daily store operations with your team.
• Assist with post office, bakery, or online order picking/packing as needed.
• Promote Co-op Membership and community initiatives.
• Ensure store safety and legality in daily operations.

Skills

Customer service

Flexibility

Teamwork

Retail experience

Job description

Customer Team Member

Location: Holmsgarth Road , Lerwick, ZE1 0PW

Pay: £13.04 per hour

Contract: 21 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview

Full, paid training provided

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you'll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion