Customer Team Member

Co-op; Kirkwall; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Full training

Pension contributions

Holiday entitlement

Staff discount

Cycle-to-work

Job summary

Co-op invites applications for a Customer Team Member role at our Kirkwall store. You’ll join a friendly team delivering essential services, helping customers, stocking shelves, and handling a mix of tasks across post office, bakery, and online order picking.

You’ll work 16 hours per week with regular overtime on a permanent part‑time contract, and full, paid training is provided. Shifts include evenings and weekends with a flexible approach discussed at interview.

Qualifications

• Commitment to friendly, helpful service.
• Able to work flexibly across a number of shifts including evenings and weekends.
• Retail experience not essential but helpful.

Responsibilities

• Deliver friendly, focused service to customers on the shop floor and tills.
• Keep shelves stocked and prices accurate.
• Support store operations and help with post office/bakery tasks where applicable.
• Promote Co-op membership and community involvement.

Skills

Customer service

Teamwork

Flexible shifts

Tools

Tills

Stock management

Job description

Customer Team Member

Location: 19 Albert Street , Kirkwall, KW15 1HP

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift. Either, Friday after 6pm, any shift on Saturday, or Sunday. We’re happy to discuss your availability further at interview.

Full, paid training provided

We’re looking for Customer Team Members to join our team at Co‑op, join us and play a key role in delivering friendly, helpful service in your local Co‑op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast‑moving Co‑op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co‑op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do

• Support the day‑to‑day running of the store by delivering friendly and thoughtful service, helping to put things right when needed


• Work with your team to keep the store running smoothly


• Work hands‑on on the shop floor and tills, and contribute to daily operations to create a great shopping experience


• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy


• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be


• Promote Co‑op Membership and support your local community

What you’ll bring:

• A genuine passion for helping people and delivering great customer service


• The ability to work flexibly across a number of shifts and as part of a team


• An interest in retail and working in a busy store environment (experience not essential)

Why Co‑op?

At Co‑op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources


• 30% discount on all Co‑op products in‑store


• Flexible access to your pay as you earn it


• A pension scheme with up to 10% employer contributions


• 31 days of holiday (including bank holidays, pro rata for part time colleagues)


• 24/7 access to GP appointments, and colleague support programme


• Cycle‑to‑work scheme


• Market‑leading policies to help you through life's big moments

A place you’ll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.