Customer Team Member

Co-op Group; Hixon; On-site; GBP 4,600 - 6,200; Part time

Benefits offered by this job

30% discount on Co-op products

Flexible pay options

Pension with employer contributions

31 days of holiday including bank hols

Job summary

Co-op Group in Lea Road, Hixon is hiring a Customer Team Member on a part-time basis. You’ll deliver friendly service on the shop floor and tills, help stock shelves, and assist with post office or online order support as needed.

Working pattern includes early, middle, and closing shifts; weekends required. You’ll join a community-focused store, receive full training, a 30% staff discount, flexible pay options, and a pension with employer contributions.

Qualifications

• A genuine passion for helping people and delivering great customer service.
• The ability to work flexibly across a number of shifts and as part of a team.
• An interest in retail and working in a busy store environment (experience not essential).

Responsibilities

• Provide friendly and thoughtful service, helping to resolve issues when needed.
• Collaborate with your team to keep the store running smoothly.
• Handle tills and on-floor duties to create a positive shopping experience.
• Maintain shelves, check prices and stock accuracy.
• Ensure store safety and compliance with regulations.
• Keep shelves stocked and monitor prices, dates and temperatures.
• Promote Co-op Membership and support local community.

Skills

Customer service

Teamwork

Flexibility

Retail interest

Job description

Customer Team Member Location: Lea Road , Hixon, ST18 0NR Pay: £13.04 per hour Contract: 8 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening shifts from
5.45am, middle shifts, and closing shifts.

At least 2 shifts will be closing and at least 1 will be at the weekend.

We're happy to discuss your availability further at interview.

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day.

Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery.

Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters: You'll help keep our shelves stocked and support sales, making sure customers can find what they need.

You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.

Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal
• keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community What you'll bring:
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential) Why Co-op?

At Co-op, we're owned by our members.

And because we're owned by you, we can do right by you.

So, when you join us, you're not just taking a job, you're joining a movement.

We're an organisation that puts people and communities first, and we're powered by purpose.

We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources - 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions - 31 days of holiday (including bank holidays, pro rata for part time colleagues) - 24/7 access to GP appointments, and colleague support programme
• Market-leading policies to help you through life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you.

We reserve the right to remove a vacancy before the scheduled closing date.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).