Customer Team Member

Co-op Group; Monmouth; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

30% discount on Co-op products

Flexible access to pay

Pension scheme up to 10% employer

31 days of holiday

GP appointments 24/7 access

Colleague support programme

Disability Confident scheme

Job summary

Co-op Group in Monmouth is seeking a Customer Team Member to join our local store. You’ll deliver friendly service on the shop floor and tills, stock shelves, check dates and prices, and help keep the store running smoothly.

The role includes working a mix of opening, middle and closing shifts, with weekend coverage and regular overtime in a permanent part‑time contract. Full training is provided; you’ll also promote Co-op membership and support your community.

Qualifications

• A genuine passion for helping people and delivering great customer service.
• Ability to work flexibly across a number of shifts and as part of a team.
• Interest in retail and working in a busy store environment (experience not essential).

Responsibilities

• Support the day-to-day running of the store with friendly service and issue resolution.
• Work with the team to keep the store running smoothly on the shop floor and tills.
• Keep shelves stocked, check prices, dates and stock accuracy.
• Promote Co-op membership and assist with community engagement.

Skills

Customer service

Teamwork

Flexibility

Retail interest

Tools

POS system

Job description

Customer Team Member Location: Unit 1 Rockfield Road, Monmouth, NP25 5AU Pay: £13.04 per hour Contract: 12 hours per week + regular overtime, permanent contract, part time Working pattern: A mix of opening shifts from 7am, middle shifts, and closing shifts to 10pm.

At least 2 shifts will be closing and at least 1 will be at the weekend.

We're happy to discuss your availability further at interview.

Full, paid training provided We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day.

Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery.

Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters: You'll help keep our shelves stocked and support sales, making sure customers can find what they need.

You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.

Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal
• keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community What you'll bring:
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential) Why Co-op?

At Co-op, we're owned by our members.

And because we're owned by you, we can do right by you.

So, when you join us, you're not just taking a job, you're joining a movement.

We're an organisation that puts people and communities first, and we're powered by purpose.

We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources - 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions - 31 days of holiday (including bank holidays, pro rata for part time colleagues) - 24/7 access to GP appointments, and colleague support programme
• Market-leading policies to help you through life's big moments A place you'll belong: We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you.