Customer Team Member

CO-OP; Hartford; On-site; GBP 9,200 - 12,000; Part time

Benefits offered by this job

Discount on products

Pension scheme

Holiday entitlement

GP access

Cycle‑to‑work

Flexible pay options

Training & career development

Job summary

Co-op is seeking a part-time store colleague to help keep shelves stocked, assist customers, and promote Co-op Membership. You’ll work on the shop floor and in the in-store bakery with flexible shifts, including at least one weekend. Full training, staff discounts, pension, and holiday entitlements are provided.

Join a member-owned movement that puts people and communities first, offering a supportive environment to develop retail skills in a busy store setting.

Qualifications

• Customer service mindset and friendly, helpful attitude.
• Ability to work well in a team and adapt to busy store environments.
• Willingness to work across a number of shifts, including weekends.

Responsibilities

• Deliver friendly, thoughtful service and keep shelves stocked.
• Assist on the shop floor, tills, and in-store bakery to support daily operations.
• Maintain price accuracy, stock checks, and overall store presentation.
• Promote Co-op Membership and engage with local community initiatives.

Skills

Customer service

Teamwork

Flexibility

Retail interest

Job description

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you’ll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands‑on on the shop floor and tills, and in our in‑store bakery, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co‑op Membership and support your local community
• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Pay: £13.04 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: Opening shifts, early morning starts through to early afternoon. Will include at least 1 weekend shift which will require flexible availability. We're happy to discuss this further at interview. Role will include working in our in-store bakery

Full, paid training provided, At Co‑op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co‑op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle‑to‑work scheme
• Market‑leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.