Customer Team Member

Co-op; Greater London; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Full training and career development

30% discount on Co-op products

Pension scheme with employer contrib.

31 days holiday (pro rata for part-tim

GP access 24/7

Cycle-to-work scheme

Inclusion and diversity commitments

Job summary

Co-op is seeking a Customer Team Member in London to join a fast-moving store team. You will deliver friendly, helpful service, support sales, and assist with stock, pricing and shop floor operations. The role may involve post office or bakery duties and online order packing where applicable.

Full training is provided, with a local London allowance included in the hourly rate. The schedule is part-time, with evenings, weekends and overtime opportunities depending on store needs.

Qualifications

• Must be 18+ to apply.

Responsibilities

• Deliver friendly and helpful service to customers on the shop floor and tills.
• Work with team to keep the store running smoothly.
• Assist with stock, pricing, and shelf presentation.
• Support with post office, bakery or online order pick/pack where applicable.
• Promote Co-op membership and community involvement.

Skills

Customer service

Teamwork

Flexible scheduling

Job description

Customer Team Member

Location: Unit 1, Hugget Road Barking, London, IG11 0ZH

Pay: £14.29 per hour including London allowance

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: Monday 6pm to 11pm, Wednesday availability from 6am to 11pm, Saturday 2pm to 11pm, with flexible availability across the week to include at least 1 weekend shift. We’re happy to discuss additional availability further at interview.

Full, paid training provided

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We’re looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you’ll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You’ll help keep our shelves stocked and support sales, making sure customers can find what they need. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you'll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So, when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Cycle-to-work scheme
• Market-leading policies to help you through life's big moments

A place you’ll belong:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.