Customer Team Member

Co-op; Fort William; On-site; GBP 20,000 - 25,000; Full time

Job summary

Co-op recherche des membres d'équipe clientèle pour fournir un excellent service et contribuer à une expérience d'achat exceptionnelle. Les candidats doivent démontrer un souci réel pour les clients et montrer de solides compétences relationnelles. Une formation complète est fournie, et divers avantages tels que 31 jours de congés et une contribution au régime de retraite sont inclus.

Benefits

31 jours de congés

Plan de pension avec contribution de 10%

Accès à des services de santé virtuels

30% de réduction sur tous les produits Co-op

Wagestream - application de gestion financière

Formation complète et support au développement personnel

Participez à des activités communautaires

Rotas partagés 3 semaines à l'avance

Régime de vélo au travail

Qualifications

• Soins authentiques pour les besoins des clients.
• Capacité à établir des relations positives.
• Approche positive face au changement.

Responsibilities

• Fournir un service amical et réfléchi.
• Maintenir la sécurité et la légalité du magasin.
• Aider à l'introduction de nouveaux produits.

Skills

Compétences relationnelles

Flexibilité

Résolution de problèmes

Job description

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Working pattern:

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and their communities, and as a colleague, we promise to take care of you. You’ll receive support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

1. Provide friendly and thoughtful service – respond to customer queries, champion Co-op products and Membership, and deliver a great shopping experience.
2. Support your store colleagues to solve problems for customers and members, making everyone's day better.
3. Ensure the store is safe and legal – keep shelves stocked, and check prices, dates, and temperatures.
4. Assist in introducing new products and services – help make changes feel natural and share experiences with colleagues.
5. Support your local community by getting involved in activities and events.

This job would suit people who have

1. A genuine care for the needs of customers and members.
2. Great people skills, with the ability to build positive relationships with customers and colleagues.
3. A positive approach to change and problem solving.
4. The flexibility to work a range of different shifts.

Why Co-op?

1. 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
2. A pension scheme with up to 10% employer contributions.
3. Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
4. 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
5. Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
6. 24/7 employee assistance service.
7. Full, paid training and dedicated support for your personal development and career progression.
8. Rotas shared three weeks in advance and accessible on your phone.
9. Cycle-to-work scheme.

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We aim for our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting the communities we serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme, and will always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. When you apply, we’ll ask if you’d like to be considered under this scheme.

If invited to participate in the recruitment process, we’ll ask if you need any reasonable adjustments to enable your participation.